Lead, R2R Service Delivery – EU

Key Responsibilities

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration.

Qualification & Requirements

Knowledge & Expertise

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

What you need to be successful

• Minimum 7 to 8 years of experience in finance/accounting preferably from audit firm/inhouse role.
• Bachelor’s degree in Accounting, Finance or other relevant field.
• Practical knowledge of IFRS, ACCA/CPA/ACA qualifications are preferred.
• Experience in managing teams of 6 or above.
• Highly proficient in advanced Excel (e.g. Pivot Tables, vLookups etc.) & SAP system.
• Proficient in business English
• Excellent written and verbal communication skills with strong analytical abilities.
• Background in fast-paced, entrepreneurial, startup/technology environments is a plus.
• Ability to work well under pressure, detail-oriented and employs a proactive approach to problem-solving.
• Positive working attitude, demonstrate good interpersonal skills and ability to work collaboratively in a team.

Benefits

What’s in it for you

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Health and Wellness

• Medical and dental coverage
• Health screening
• Flexible benefits
• Access to mental health apps and employee assistance program

Time-off and Flexibility

• Annual leave
• Sick leave
• Marriage leave
• Birthday leave
• Compassionate leave
• Hybrid working arrangement

Family Care and Support

• Family care leave / casual leave
• Maternity leave
• Paternity leave
• Life and accident insurance for employees

Financial well-being and savings

• foodpanda platform credits and perks
• Retirement benefits
• Employee discount programs

Learning and Growth

• LinkedIn Learning
• Course subsidies
• Skill enhancement support

Social Connections

• Team bonding activities
• Office celebrations
• Employee interests communities

Note: Please note that while our philosophy is the same in every market where foodpanda is present, benefits may vary by market.