Lead Project Manager – Shared Services Technology

Lead Project Manager – Shared Services Technology
KeyBank

United States, New York, Amherst

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Salary

$80,000 - $120,000 Per Year

Rank

Senior Manager

Responsibility

Systems/Data

Scope

Regional

Workplace

100% in office

Functions

Finance

HR

IT

Legal

Procurement

Real Estate/Facilities

Reports to
Level

N-3

Travel Max:

0%

Posting Date

08-27-2025

Description

Shared Services Technology is a full lifecycle development team delivering enterprise-wide solutions supporting critical corporate functions including Human Resources, Finance, Procurement, Legal, Corporate Real Estate, and more. The Project Manager will lead multiple strategic initiatives aligned with KeyBank’s corporate objectives, initially focusing on a high-priority project in the Human Resources Technology domain. Success requires close collaboration with Technical Leads, Business Analysts, stakeholders, and cross-functional teams. The Project Manager serves as the central driver of execution, bridging business needs with technical delivery, ensuring scope clarity, and maintaining momentum across all project phases. Key responsibilities include managing activities through planning, development, and testing, documenting business requirements, creating actionable plans and milestones, coordinating test strategies, and managing project financials. Additional duties include managing scope changes, maintaining traceability documentation, escalating risks and dependencies, and ensuring adherence to timelines and budgets.

Lead Project Manager – Shared Services Technology

Key Responsibilities

  • Develop and manage comprehensive project plans, timelines, milestones, testing strategies, and resource allocation for multiple concurrent projects.
  • Facilitate and lead high-priority meetings with stakeholders at all levels, driving consensus, clarifying objectives, and maintaining project momentum.
  • Oversee and maintain comprehensive project documentation, including requirements, test plans, and stakeholder signoffs, while ensuring critical requirements are identified, aligned with business and technology needs, and effectively managed throughout the project lifecycle.
  • Coordinate with business analysts to translate high-level business goals into actionable tasks, test cases, and deliverables.
  • Proactively identify, escalate, and manage project risks, scope deviations, dependencies, and potential blockers, ensuring transparency, timely resolution, and effective communication of changes and impacts across teams and systems to safeguard project timelines.
  • Collaborate with Technical Leads, internal and external partners to ensure technical feasibility, integration points, and solution alignment, including understanding of system architecture and dependencies.
  • Adapt to a fast-paced environment with shifting priorities while leading and supporting project teams which could include off-hours to ensure timely progress, testing, and successful releases.

Qualification & Requirements

  • Bachelor’s Degree or minimum 5+ years’ experience in a Project Manager role with proven success delivering projects exceeding $500k.
  • Demonstrated excellence in written and verbal communication skills.
  • Proficient in Microsoft Office (Word, Excel, Visio, and PowerPoint).
  • Experience managing Agile/Kanban teams and projects in Jira.
  • Background in overseeing data-driven projects in complex integrated environments with systems of record and data tables, including experience interpreting KPIs and data quality metrics.
  • Experience in gathering business, functional and non-functional requirements.
  • Experience in Leading through Influence and navigating difficult conversations.
  • Experience uncovering, identifying and escalating risk related to technology project implementations

Preferred Qualifications

  • CAPM or PMP Certification
  • CSM Certification
  • Familiarity with Human Resources, Finance, Procurement, Legal, and Corporate Real Estate domains, including related applications and Workday modules.
  • Experience with Human Resource and enterprise systems such as Workday, ServiceNow, Jira, Jira Align, Confluence & NICE Incentive Compensation.

Benefits

  • 401(k) Savings Plan
  • Discounted Stock Purchase Plan
  • Employee Banking and Other Discount Programs
  • Commuter Savings
  • Legal and Financial Services
  • Other Perks and Benefits…

Company Profile

KeyBank
Industry

Banking

Revenue

$8.1B

Employees

17,987

Fortune 500 Rank

#459

Global 500 Rank

NA

View Company Profile