Lead, O2C Service Delivery – Platform
foodpanda
APAC/Oceania, Philippines, Taguig
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Finance
Reports to
O2C Global Process Owner
Level
N-3
Travel Max:
0%
Posting Date
08-20-2025
Description
The Service Delivery Lead reports to the O2C Global Process Owner. The role will also work very closely with our, Commercial Team, Support Centre and relevant in-country teams. They required to have a strong focus on executing, monitoring and reporting on the effectiveness of the billing process across the region. In addition, identify improvement operations and work with our Transformation team and IT Teams to deliver key automation initiatives.
Key Responsibilities
- Establishing and maintaining effective communication and coordination with stakeholders
- Support in-country teams with relevant insights with monthly reporting
- Managing and building a delivery team, either in-house or outsourced
- Responsible for researching, tracking, and resolving billing issues on a timely basis
- Ensuring the accuracy of invoices with master data before approving payment
- Review / Approve any Revenue recognition journals impacting regional financial and payments (if applicable)
- Continuous improvement of the billing process
- Monitor and ensure SLAs are met, issues escalated and prioritised (for both our internal and outsourced providers)
- Manage the governance process with stakeholders (i.e. weekly, monthly, and quarterly business reviews)
- Support onboarding of any new countries into the regional office
- Other duties as assigned
Qualification & Requirements
- 8 years or more of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
- 5 years of minimum experience leading a team
- Experienced in either SAP or Oracle ERP systems for Billing
- Familiar with Salesforce (CRM) and integration with ERP systems
- Strong analytical skills and who can foresee upstream and downstream impacts
- Excellent communication and interpersonal skills.
- Knowledge of (or experience in) tech industry or fast-paced environments
- Proficient with Google Suite and Microsoft applications for analysis and reporting
- Process-oriented with an understanding of both financial and operational controls.
- Comfortable working in a fast-paced environment with tight deadlines
- Experience with SQL or the desire to learn
- Familiar with IFRS revenue recognition principles
- Demonstrated project management experience and the ability to work cross-functionally.
- A creative mindset and a willingness to question assumptions and conventional wisdom. You love creating new systems and solving problems via infrastructure and automation.
Benefits
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities!
Company Profile
foodpanda
Industry
Internet Marketplace Platforms
Revenue
$3.1B
Employees
20,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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