Lead IT Service Manager Service Chain
BWI GmbH
Europe, Germany, Berlin
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Salary
Rank
Senior Manager
Responsibility
Systems/Data
Scope
Regional
Workplace
100% in office
Functions
IT
Supply Chain
Reports to
Level
N-3
Travel Max:
0%
Posting Date
11-24-2024
Description
The Shared Service Delivery (SSD) division is responsible for service design, service development and the provision of all end-user, data center & cloud infrastructure as well as communication services in the BWI service portfolio. It provides predominantly standardized service solutions for customers. Our motivation is maximum operational stability and high customer satisfaction.
Key Responsibilities
- Taking on specialist tasks in the Service Tower Mobility including managing the further development of the services responsible across the entire service chain
- Coordination of the technically assigned service package owners with a focus on new and further development of the assigned services
- Responsibility for the efficient and smooth interaction of all services in the service chain within the framework of service development
- (Further) development of the strategy for the technical orientation of the main department including derivation for the service packages with the involvement of the management level
- Assumption of end-to-end service management responsibility for the further development of the service and module architecture of the assigned service packages
- Representation of the main department in the BWI and Bundeswehr committees as specialist responsible for the assigned main department
Qualification & Requirements
- Completed studies in the IT environment or a comparable training
- Approximately 8 years of relevant professional experience and several years of professional management experience
- Several years of experience in mobile end-to-end solutions (e.g. smartphones, tablets, applications, 4G/5G6G networks; Android/ iOS, VS-NfD solutions, EMM systems)
- Knowledge of ITIL, IT management and agile methods (Serum, Kanban, etc.) as well as experience and expertise in the provision and further development of IT services
- Resilience, high motivation to perform, self-confident and present demeanor as well as strong team, communication and motivation skills including social competence
- Fluent German skills, both written and spoken
Benefits
- Through varied and socially relevant tasks, we ensure Germany’s IT security and future viability
- As the Bundeswehr’s primary digitalization partner, we enable and support in peace, crisis and war
- You can expect a pleasant working environment, respectful interaction and great team spirit
- BWI offers market-based remuneration, a secure job and an award-winning and employer-financed company pension plan
- We offer you flexibility to balance your work and private life
Company Profile
BWI GmbH
Industry
IT Services and IT Consulting
Revenue
$1.41B
Employees
6,500
Fortune 500 Rank
NA
Global 500 Rank
NA
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