Lead, Global Process Owner

Key Responsibilities

General Responsibilities

• Set the vision and strategy for the Global Process Owner team and P2P operations
• Define and execute an annual operational plan aligned with broader organizational objectives
• Ensure strategic alignment of P2P processes with the company’s overall goals and business objectives
• Drive stakeholder satisfaction through identifying value-add and continuous improvement opportunities including use of AI where applicable
• Serve as the central point of contact for all stakeholders involved in the P2P process

End-to-End Process Ownership

• Own complete responsibility for end-to-end P2P process including Accounts Payable, Purchasing, and Supplier Management
• Develop and implement a global P2P process that aligns with business objectives and industry best practices
• Create and maintain comprehensive organizational process flows that map cross-functional P2P activities
• Oversee Purchase Requisitions (PRs), Purchase Orders (POs), new supplier onboarding, Vendor Invoice Management (VIM), and supplier payments
• Serve as the Single Point of Contact (SPOC) for all P2P-related questions and escalations

Process Standardization & Design

• Ensure consistency and uniformity in P2P processes across different locations and business units
• Lead process design and requirements gathering for SAP rollouts to new countries
• Drive process optimization for SAP upgrades in existing ECC countries/functions
• Develop and implement workflows and processes to ensure timely and accurate invoice processing
• Establish and maintain global standards while regularly mapping risks and driving corrective actions

Technology & Systems Management

• Provide business ownership of P2P technologies and systems
• Contribute to technology roadmap development and implementation
• Evaluate and implement technologies to support the P2P process, including e-procurement systems, orchestration tools, and e-invoicing platforms
• Support master data cleanse activities related to P2P operations
• Collaborate with IT teams to ensure system configurations align with business requirements

Performance Management & Continuous Improvement

• Identify and track key performance indicators (KPIs) related to the P2P process and take corrective actions as needed
• Ensure SLA metrics are met and well-managed with stakeholders
• Monitor service health through comprehensive performance tracking
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and eliminate inefficiencies
• Identify areas for optimization and implement improvements across the P2P ecosystem
• Research emerging trends and technologies to address current process challenges

Team Leadership & Development

• Lead and develop a global team of 4-5 P2P service support professionals
• Provide leadership, day-to-day management, and administration of all components of P2P processing
• Provide coaching, mentoring, and performance management for direct reports
• Foster collaboration and knowledge sharing across globally distributed team members
• Ensure consistent service delivery standards across all regions

Stakeholder Management & Collaboration

• Partner with various stakeholders including procurement, finance, IT, and business units to ensure buy-in and successful implementation
• Work closely with other functions to proactively manage and resolve business and operational issues
• Bridge communication gaps between sourcing, contracting, IT, legal, and Finance AP teams
• Facilitate resolution of PR-to-invoice issues by coordinating across multiple departments
• Foster better collaboration and communication across all P2P stakeholders

Training & Change Management

• Develop and deliver comprehensive training programs for organizational process flows
• Lead operational change management including process and technical training delivery
• Create and execute training programs for new hires on cross-functional P2P processes
• Develop communication strategies to support change adoption and sustainment
• Maintain process documentation, user guides, and knowledge repositories

Compliance & Controls Management

• Ensure adherence to relevant regulations and policies related to procurement and finance
• Provide oversight and management of controls, ensuring they operate effectively
• Partner with Internal Audit teams to ensure P2P processes meet compliance requirements
• Collaborate with Legal/Compliance teams on policy adherence and risk management
• Ensure regulatory compliance across all jurisdictions and reduce risk of non-compliance

Qualification & Requirements

Skills And Experience

• Progressive experience in leading Procure to Pay teams and/or processes in a global/international environment
• Proven track record in driving change and process transformation throughout organizations
• Experience leading and developing professional teams in a global context
• Strong analytical and problem-solving capabilities with business insight development
• Exceptional communication skills (written and verbal) with ability to engage stakeholders at all levels
• Hands-on approach with strong work ethic and can-do attitude
• Understanding of best practices and metrics for procure to pay services
• Proven ability to build relationships and align diverse groups of stakeholders and vendors
• Strategic vision with ability to set direction and align P2P operations with business objectives
• Process excellence with strong process improvement and methodology approach
• Technical acumen with comfort using P2P systems and technologies
• SAP experience (ECC and S4 Hana) with reporting and navigation capabilities, plus knowledge of other P2P systems. Experience with process automation and digital transformation initiatives

Preferred Qualifications

• Process and Project Management certifications (e.g., PMP, Lean Six Sigma, BPM certification) or equivalent experience
• Professional certifications in procurement or supply chain (e.g., CIPS, APICS, CPSM)
• Experience in a fast-growing company with a focus on execution

Education

• Bachelor’s degree in Finance, Accounting, Business, Supply Chain, or related field required.

Benefits

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules