Lead – GCC Strategy

Key Responsibilities

Operations & Service Delivery

• Lead, manage, and optimize operations across functions.
• Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
• Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements

GCC Governance & Compliance

• Support in establishing and managing center-wide governance models for operations, transformation, and risk management
• Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards
• Partner with different cross functions to ensure adherence to frameworks

People Leadership & Stakeholder Management

• Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth
• Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
• Drive talent management, including workforce planning, succession planning, and leadership development

Transformation & Continuous Improvement

• Drive operational efficiency through automation, digitization, and lean process improvement initiatives
• Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability
• Support in executing transformation programs, expanding service lines, and building future-ready GCC capability

GCC Infrastructure, Vendor & Risk Management

• Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient, compliant, and scalable operating environment
• Manage end-to-end vendor performance, renewals, contracts, and service-level governance
• Assess operational risks, develop mitigation plans, and create business continuity preparedness.

Qualification & Requirements

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations, Finance, Engineering, or related field; MBA or equivalent preferred
• 10–15 years of experience in operations leadership within a GCC, Shared Services, Captive Center, or large corporate services environment
• Proven experience in leading cross-functional teams, service delivery, transformation, and scaling operations
• Strong understanding of compliance (SOX, ISO, GDPR, local labor laws), governance models, and shared services frameworks.
• Experience in building relationships across different teams

Abilities & Attributes

• Operational excellence mindset with attention to detail.
• Strong leadership capabilities with the ability to mentor and build high-performing teams.
• Proactive problem-solving and ability to manage complex administrative challenges.
• Influencing and negotiating skills with vendors and stakeholders.
• High integrity, accountability, and discretion in handling sensitive information.
• Adaptability to drive digital transformation, automation, and sustainability initiatives.

Benefits

• Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.
• Medical & Insurance: Group medical coverage for self and dependents; personal accident insurance.
• Wellness & Health: Wellness allowance and annual health check-ups for self and family.
• Tech & Meals: Broadband reimbursement and meal card support.
• Commute & Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension options.
• Culture & Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.