Lead Demand and Quality Analyst – GBS

Key Responsibilities

Capacity, Demand, & Quality Management

• Responsible for maintaining and improving the health of GBS+’s Capacity, Demand, and Quality Management processes, tools and procedures
• Responsible for carrying out quality reviews/ audits and documenting and reporting improvement opportunities
• Responsible for collecting and analyzing data related to resource capacity, forecasting, providing insights, and preparing and presenting results to leadership
• Responsible for driving execution of the Demand Management processes to evaluate ability to transition work into/out of GBS+ including determining available resource and space capacity and value of transition
• Responsible for visualizing outputs of Demand Management, with help from Insights Demand Team

Business Continuity & Risk Management

• Responsible for maintaining and maturing Business Continuity Plans (BCPs) across GBS+ functional activities and site locations
• Partner with stakeholders to conduct risk assessments to evaluate the impact of various types of disruptions on GBS+ functional processes and global site locations
• Collaborate with GBS+ stakeholders to ensure the BCPs are comprehensive and effective
• Conduct training sessions and drills to ensure associates are aware of and understand the BCPs. Analyze the results of tests and drills to identify areas for improvement. Promote a culture of preparedness
• Support the leadership team in coordinating the response to actual disruptions, ensuring that the BCPs are executed effectively
• Establish a cadence and process to regularly test and update the BCPs to ensure they reflect the work carried out by the GBS+ organization and current site locations

Governance

• When needed, responsible for preparing for Governance Forums: creating meeting templates, creating meeting content for those forums the Service Excellence Leader is hosting

Qualification & Requirements

Minimum

• Bachelor’s degree in Finance, Business Administration, Industrial Engineering, or related field.
• 12+ years relevant work experience, including experience in capacity planning, business continuity planning, and/or quality management processes
• Lean Six Sigma Certification (Green or Black Belt)
• Quality management certification (ISO)

Preferred

• Excellent communication and organizational skills
• Ability to manage multiple priorities
• Effective presenter capable of engaging with teams at all levels within GBS+
• Ability to work collaboratively with global cross-functional teams
• Certified Business Continuity Professional certification (CBCP)
• Certified Quality Engineer (CQE)
• Training or certification in Capacity planning
• Experience working in Shared Service organizations and global roles

Location: This position is located at Ecolab’s GBS Global Service Delivery Center in Pune, India (hybrid)

Benefits

What’s In It For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Be part of an outstanding team with relentless focus on improvement through digital enhancements, process automation and AI opportunities