IT&D Director Global People Services
Reckitt
APAC/Oceania, India, Hyderabad
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Salary
Rank
SVP
Responsibility
Site Lead
Scope
Global
Workplace
100% in office
Functions
HR
IT
Reports to
Level
N-1
Travel Max:
0%
Posting Date
04-10-2026
Description
In IT and D, you’ll be a force for good, whether you’re championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, you’ll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you’re willing to bring your ideas to the table, you’ll get the support and investment to make them happen. Your potential will never be wasted. You’ll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you’ll keep learning exciting new approaches.
This is a senior leadership role responsible for defining, delivering, and scaling the technology ecosystem that underpins the HR Shared Services organization. The role will act as the primary IT & Digital partner to Global HR Shared Services, ensuring stable operations today while building a future-ready, integrated HR technology landscape.
Key Responsibilities
Strategic HR Technology Leadership
- Define and execute the HR technology strategy and roadmap aligned with business and HR transformation priorities
- Act as a trusted advisor to the Head of Global HR Shared Services on technology enablement and innovation
- Translate HR service line needs into scalable, digital-first solutions
- Drive standardization, simplification, and automation across HR processes
Technology Ownership & Delivery
- Own the end-to-end HR technology stack supporting Shared Services (HRIS, case management, payroll interfaces, portals, etc.)
- Ensure reliable day-to-day operations, including system performance, issue resolution, and service levels
- Lead system enhancements, releases, and continuous improvement initiatives
- Oversee integrations between HR systems and broader enterprise platforms
Innovation & Digital Transformation
- Identify and deploy emerging technologies (AI, automation, self-service, chatbots) to improve employee and manager experience
- Champion digital adoption and drive increased self-service utilization
- Lead initiatives to improve efficiency, reduce manual work, and enhance service quality
Expansion to End-to-End HR Technology
- Develop a roadmap to expand scope into:
- Talent Acquisition & Talent Management
- Learning & Development platforms
- Rewards & Compensation systems
- Benefits and wellbeing platforms
- Workforce planning and analytics
- Establish governance and operating models to support a fully integrated HR tech ecosystem
Stakeholder Management & Governance
- Build strong partnerships with HR Shared Services, HR Centers of Excellence, and business HR
- Establish clear governance, prioritization, and demand management processes
- Manage relationships with external vendors and technology partners
- Ensure alignment with enterprise IT standards, architecture, and security
Qualification & Requirements
Experience & Qualifications
- 15+ years of experience in HR technology, IT, or digital transformation roles
- Proven experience supporting or building technology for HR Shared Services environments
- Strong understanding of end-to-end HR processes (hire to retire)
- Experience with HR platforms (e.g., HRIS, payroll systems, case management tools)
- Demonstrated success in technology transformation and roadmap delivery
- Experience managing global or multi-country HR systems is preferred
Skills & Capabilities
- Strategic thinking with strong execution focus
- Deep understanding of HR technology trends and digital solutions
- Strong stakeholder management and influencing skills
- Ability to operate at both strategic and hands-on levels
- Leadership and team development capabilities
- Data-driven decision making and problem-solving mindset
The Skills for Success
- Digital Strategy
- Product Solution Architecture
- Data Governance
- Product Compliance
- Digital Transformation
- Stakeholder Relationship Management
- Outstanding Communication
- Stakeholder engagement
- Innovation Processes
- Innovation
- User Experience Design
Benefits
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.
Company Profile
Reckitt
Industry
Manufacturing
Revenue
$18.34B
Employees
40,000
Fortune 500 Rank
#221
Global 500 Rank
NA
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