IT&D Director – GBS Performance & AI

Key Responsibilities

• Define and lead the IT&D strategy for GBS performance management and analytics capabilities
• Design, build and deploy the GBS Command Centre, enabling end-to-end visibility of service KPIs, operational performance and service health across GBS
• Implement data and analytics capabilities that provide real-time insights into GBS operations and performance
• Lead the Genesis for GBS program, designing and deploying AI and GenAI solutions that transform operational processes
• Identify and prioritize AI use cases across Finance, HR, Procurement and Supply services within GBS
• Work closely with GBS leadership and functional teams to implement AI solutions that improve productivity and operational efficiency
• Establish governance and product management for Genesis capabilities including roadmaps, backlog management and value tracking
• Track adoption, performance impact and value creation delivered through AI and analytics solutions
• Continuously evolve the technology landscape supporting performance monitoring

Qualification & Requirements

You’ll succeed because:

• You combine deep technology expertise with strong analytical thinking and the ability to translate data and AI capabilities into tangible operational improvements.
• You understand how analytics, AI and performance monitoring can transform service organizations and enable leaders to make faster and better decisions.
• You are comfortable working across complex organizations and partnering with business leaders to deploy technology solutions that drive measurable value.
• Above all, you are passionate about using data and AI to improve performance and transform how services operate

The skills for success

• Digital Strategy
• Product Solution Architecture
• Data Governance
• Product Compliance
• Digital Transformation
• Stakeholder Relationship Management
• Outstanding Communication
• Stakeholder engagement
• Innovation Processes
• Innovation
• User Experience Design

Benefits

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.