IT Shared Services Manager

Key Responsibilities

• Lead and perform hands-on project management for priority initiatives during the initial phase.
• Collaborate closely with the VP of IT to further define and evolve the Shared Services team’s strategy, scope, and responsibilities.
• Work with the VP of IT to design and implement a prioritization process to triage all incoming IT requests, partnering with business stakeholders to assign priority based on business value metrics.
• Manage and mentor current Shared Services staff (Business Analyst and Platform Support) while building out additional roles across all disciplines.
• Develop and implement best practices and standardized methodologies across project management, QA, BA, and enterprise platform support functions.
• Engage with business and IT stakeholders to understand requirements, manage expectations, and ensure smooth delivery of shared services.
• Manage resource allocation and prioritize shared services support across multiple projects and business units as the team grows.
• Monitor project and service delivery metrics, providing regular updates to leadership.
• Build strong working relationships across the IT organization and business units to facilitate cross-functional collaboration.
• Identify opportunities for process improvements and efficiencies within Shared Services and the greater IT organization.
• Plan for team growth and skills development as the shared services function matures and expands.

Qualification & Requirements

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 8+ years of IT experience with demonstrated project management skills.
• Experience leading or working across multiple IT disciplines such as QA, business analysis, and enterprise platform support is preferred.
• Strong organizational, communication, and stakeholder management abilities.
• Ability to manage competing priorities and work effectively in a dynamic environment.

Desired Qualifications

• Local candidates.

Benefits

• Employee Owned – all eligible U.S. employees have an Employee Stock Ownership Account.
• Robust Employee Referral Program.
• Annual performance and compensation reviews.
• Professional Training and Development.
• Employee Recognition Awards.
• Peer Mentor Program
• And Much More!