IT Services Account Manager, Digital and Business Services

Key Responsibilities

• Act as the main contact for collaborators from our Group Companies, addressing any blocking issues and maintaining positive relationships.
• Regularly communicate status of services health, metrics, and delivery, and provide strategic insights and recommendations for optimizing their use of the team’s services.
• Develop and implement demand qualifications, charging models, and nurturing strategies to ensure timely and efficient follow-up, driving prospects down the sales funnel.
• Build and refine processes that improve lead conversion rates.
• Stay abreast of the latest trends in IT Shared Services – specifically for services currently prioritized by JSC Technology Services.
• Conceptualize, build, and communicate content that resonates with our Group Companies and reflects the value proposition of services offerings.
• Help produce thought leadership materials such as case studies, whitepapers, and solution briefs that drive engagement with JSC Technology Services stakeholders.
• Project lead and drive close collaboration between various expertise in the department to ensure that account strategies are aligned with service delivery and customer expectations.
• Translate Group Company observations into strategic inputs to craft the future services roadmap.

Qualification & Requirements

• Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field; MBA or advanced certifications are highly preferred.
• At least 10 years of experience in B2B account management, demand generation, or sales in an IT or technology services environment.
• Proven experience managing and growing key accounts in the IT shared services or technology sector, including the ability to develop and implement account plans.
• Expertise in demand generation, lead nurturing, and pipeline management, with proven success in generating high-quality leads that convert into revenue.
• Outstanding communication, negotiation, and interpersonal skills, with the ability to engage senior client stakeholders and internal teams optimally
• Deep understanding of IT shared services offerings and the ability to translate technical solutions into compelling value propositions for clients.

Benefits

No information available.