IT Global Capability Center Head

Key Responsibilities

Strategic Transformation & Vision

• Define the GCC’s strategic value proposition, aligning capabilities with enterprise-wide business and technology goals.
• Lead transformation efforts across people, processes, technology, and culture.

Stakeholder Management

• Act as the primary liaison between the GCC and global business and technology stakeholders.
• Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.
• Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services.

People Leadership & Talent Management:

• Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture.
• Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy.
• Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment.

Innovation & Continuous Improvement

• Drive automation, standardization, and agile/DevOps practices.
• Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations.
• Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.

Performance & Risk Management

• Define, monitor and reports KPIs to measure success, agility, and value creation.
• Ensure operational excellence, quality assurance, compliance, and security standards.
• Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands.
• Promote alternative delivery channels to promote sustainable internal / external competition
• Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model

Financial & Budget Management:

• Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met.
• Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines.

Compliance, Risk & Governance:

• Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards.
• Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks.
• Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.

Qualification & Requirements

• 10-12 years of experience in senior management roles, with proven track record of successful GCC establishment and a strong background in people management, general administration, and operations management.
• Strong expertise in business transformation and change management.
• Experience in talent acquisition and the India IT talent market;
• Excellent People Management skills with a strong commitment to customer service excellence.
• Strong knowledge of software development processes
• Experience of setting, adhering to and achieving/exceeding SLAs.
• Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.

Education/Experience:

• Bachelors or Masters degree in Computer Science, or Information Technology, or Business Administration or Operations Management.

Desired Attributes:

• A hands-on leader with the ability to manage both strategic execution and daily operations.
• A people-first approach, focused on employee development, engagement, and retention.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with efficiency.
• Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.
• Strong focus on operational efficiency and process improvement.
• Strong analytical background.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…