Infrastructure Engineer Lead – GBS IND

Key Responsibilities

• Contributes to the ServiceNow platform roadmap and strategy.
• Develop and maintain the ServiceNow platform in alignment with the strategy.
• Enforce platform engineering and development standards.
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.
• Provide input to and sign off on solution design for complex features.
• Adhere to ServiceNow code quality control processes and routines.

Qualification & Requirements

Education: B.E/BTech Comp Science, M.C.A

Experience Range: 9 years – 13 years

Foundational Skills:

• Experience in ServiceNow Cloud platforms.
• Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
• Experience with continuous integration between ServiceNow modules and integrated applications.
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions.
• Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting.
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.
• Experience leveraging MID servers for integration and automation.
• Experience with front-end technologies like HTML, CSS, and JS.
• Experience with custom REST/SOAP APIs (web services).
• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.
• Experience with CMDB design and implementation.
• Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.).
• Experience gathering and analyzing system requirements.

Desired Skills:

• ServiceNow certified implementation specialist (CIS).
• ServiceNow certified application developer (CAD).

Benefits

We’re committed to supporting all aspects of our employees’ wellness. Our industry-leading benefits include competitive 401(k) company-matching contributions, quality health insurance and benefits, access to our Employee Assistance Program and more.