ICT Business Manager

Key Responsibilities

Main Duties and Responsibilities:

• Responsible for the day-to-day operational effectiveness of the Business Support Team. Being the point of contact for escalations or queries from the team as well as escalations from others in ICT and within the Trust.
• Responsible for maintaining an agreed performance scorecard for ICT understood by all managers and staff, that incorporates quality, activity, operational performance, workforce, income and expenditure measures that collectively enable the senior leadership team to monitor delivery of the annual plan.
• Support the Head of Business Services with various projects and initiatives when required.  Responsible for coordinating the actions of Service Managers, Departmental Leads and other parties so that action plans and other matters arising are prepared and delivered in a timely way. Ensure that the overall performance of the team operates efficiently and effectively and provides the necessary assurance to the senior leadership team.
• Using judgement and knowledge, responsible for proactively identifying performance concerns and escalating to the appropriate member of the senior leadership team swiftly, recommending appropriate remedial actions and coordinating the work of colleagues to ensure delivery.
• Prepare routine and ad hoc reports for the Head of Business Services, CDIO and the senior leadership team, advising them on any variances from plan and the actions being taken to address these.
• Develop monthly compliance reports to ensure that the senior leadership team are fully briefed in preparation for Trust Executive or Board-level performance reviews. Produce exception reports and coordinate work of line managers to produce remedial action plans as necessary. Ensure that reports are submitted in line with Trust-wide requirements and to a standard which meets expectations.

Performance Assessment and Analysis

• Interpret highly complex data and analysis of performance to ensure high performance levels are delivered and sustained. Develop a range of potential options for development and improvement of systems, processes and performance.
• Undertake investigations, including root cause analysis, to identify the causes of any variances in performance, advising the Senior leadership team of the causes and proposed remedial actions.
• Responsible for developing and maintaining systems to ensure that directorate performance is reviewed against peer organisations. Proactively and regularly seek external benchmarks and other sources of intelligence against which performance can be assessed. Ensure that directorate managers understand the performance of their teams against peer organisations and make full and effective use of available benchmarking and market comparison data to improve the quality and efficiency of their services. Act as a source of expertise on all external benchmarking and market analysis for the directorate.
• Provide challenge and support to colleagues across the directorate as they develop their plans. Responsible to the Transition Director for identifying, sharing and recommending ‘best practice’ efficiency and transformation opportunities across the directorate. Coordinate and motivate line managers to pursue quality and efficiency improvements.
• Work with colleagues in King’s Health Partners to develop shared scorecards as appropriate, identifying opportunities to learn from each other to improve performance.
• Line manage the directorate’s administration team, ensuring staff deliver timely effective support to the senior leadership team. Responsible for ensuring staff’s personal development and regular appraisal.

Financial Management

• With senior finance colleagues ensure that the directorate has robust financial management. Responsible for ensuring that managers are trained and comply with their responsibilities.
• Undertake cost and expenditure reviews across ICT required by the Head of Business Services, making recommendations and overseeing their implementation.
• Line manage designated budgets and act as a signatory on designated budgets across ICT
• With the support of HR, ensure directorate performance compliance with the Trust workforce KPIs. Ensure action plans to tackle areas of concern are implemented and delivered. Ensure that the Directorate’s Workforce Matters Group has information needed to make recruitment decisions and deliver identified pay savings.

Administration & Non-Clinical Governance

• Monitor and ensure directorate compliance with Trust policies and procedures, advising the Head of Business Services and CDIO and the senior leadership team of any gaps in assurance and working with colleagues to develop action plans where required.
• Be accountable for the smooth running of the administrative support to the senior leadership team, putting local policies and procedures in place and ensuring adherence as required.
• Line manage the central ICT administration team
• Accountable for management of the office environment.
• Take overall responsibility for ensuring that effective communication systems operate across ICT so that all staff are regularly briefed on Trust and directorate priorities, plans and performance and have opportunities to provide input to these plans and provide feedback and suggestions to the management team.
• Manage the secretariat function for the Workforce Matters Group and Risk Forum, ensuring that all papers comply with Trust standards and that committee members and their deputies comply with their responsibilities and actions as necessary.
• Identify opportunities or the need for, and lead, reviews of administrative systems and processes, ensuring all recommendations are implemented effectively to ensure the efficient and effective operation of the directorate.
• Assist the Head of Business Services and Director of ICT in the management of the ICT Departmental budgets ensuring that cost improvement programmes are identified and implemented and that the overall management cost burden across the directorate is kept under constant review.
• Have lead responsibility for establishing, operating and keeping under review directorate policies for the use of all bank and agency staff.
• Directorate lead for FOI requests ensuring compliance to legal requirements for the release of information

Other

• Compile reports, presentations and briefings as required by the Head of Business Services and Director of ICT
• Lead reviews and department-wide initiatives as required by the Head of Business Services and Director of ICT
• Promote a positive image of ICT both within the Trust and externally.

Workforce

• Oversee-manpower’s returns for the department.
• Responsible for implementation of ICT training plan ensuring fair and inclusive role based training and development.

People Management and Performance

• Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
• Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
• Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
• Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
• Identify and fill any vacancies that arise within the team in line with the Trust’s recruitment policy and process.
• Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
• Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
• Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.

Qualification & Requirements

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…