Ice Cream Global GBS Transition and Project Director

Key Responsibilities

• Define and deliver the transition strategy, approach, and detailed process plans for the GBS transition, including the exit strategy for TSAs and entry strategy for new/bespoke GBS services
• Lead and drive the day-to-day delivery projects, ensuring completeness OTIF within the business case
• Drive a culture of continuous improvement and scout for opportunities to improve processes, ensuring customer centricity and operational excellence across key KPIs
• Line management and development of a team of Transition Managers, supporting to deliver a compliant, high-quality and risk-managed transition
• Create and maintain relevant documents, assets, tools and processes
• Support with potential to lead/manage related transformation projects
• Budget and cost management related to transition and/or hub activation
• Line management including direct reports and dotted lines

Qualification & Requirements

WHAT YOU NEED TO SUCCEED:

• Must have:
  • 8-10+ years leading major transition programs/projects
  • 5+ years leadership in captive business services or business process outsourcing organizations
• Advantage:
  • 5+ years leading operations in multiple functional domains or commercial areas

Competencies

• Exceptional ability to manage complexity; including competing priorities, risk management, and interdependency management, underpinned by project management experience (must have)
• Passion for continuous improvement; challenging the status quo, efficient problem solving, driver of high performance
• Experience creating detailed process maps, e.g. value stream mapping
• Strong stakeholder management skills; able to effectively deal with resistance and conflicts, build strong relationships, and establish trust
• Demonstrated leadership skills; able to build, motivate and lead teams in an international context
• Highly analytical and structured customer centric behaviour; excellence eye for detail, hands-on mentality, and ability to work under pressure to strict deadlines

Qualifications

• Relevant Master’s Degree or relevant experience
• Certified Project Management Professional (or equivalent experience)
• Advanced Lean Practitioner (or equivalent experience)
• Fluent in English language, additional languages are a plus

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…