Ice Cream Global GBS Hub Director

Key Responsibilities

• Supporting the define, design, build and implementation phases of the organizational blueprint for the Global GBS Hub in Pune, India, including leadership of all relevant project activities.
• Work closely with the functions and Global Process Owners to improve processes and ways of working (e.g. through automation) to unlock simplicity, speed and agility to better serve Magnum Ice Cream customers/clients.
• Deliver continuous improvement, underpinned by a robust problem solving and knowledge management methodology, establishing relevant KPIs to deliver exceptional performance, striving for excellence in day-to-day operations.
• Be a key representative for the Magnum Ice Cream GBS Hub, including maintaining positive relationships with key stakeholders including local authorities.
• Be responsible for quality and regulatory compliance, and lead related improvement projects.
• Recruit and build a best-in-class GBS hub organization, including on-going talent development and line management.
• Be a member of the GBS Leadership Team, engaging in wider agenda to steer, challenge or drive overarching strategy-into-action, specifically supporting to map key deliverables, dependencies, opportunities and risks within the hub.
• Support to lead/manage related transformation projects
• Budget and cost management related to transition and/or hub activation
• Line management including direct reports and dotted lines

Qualification & Requirements

WHAT YOU NEED TO SUCCEED:

• Must have:
  • 10+ years leading GBS / shared services hubs or operating organizations with cross domain experiences
  • 5+ years in a senior management position, leading 100+ individuals
• Advantage:
  • Experience in product management / supply chain / credit & collection
  • Experience in setting up a new organization
  • Experience leading within an international organization

Competencies

• Exceptional ability to manage complexity; including competing priorities, risk management, and interdependency management
• Passion for continuous improvement; challenging the status quo, efficient problem solving, driver of high performance
• Experience creating detailed process maps, e.g. value stream mapping
• Strong stakeholder management skills; able to effectively deal with resistance and conflicts, build strong relationships, and establish trust
• Demonstrated leadership skills; able to build, motivate and lead teams in an international context
• Highly analytical and structured customer centric behavior; excellence eye for detail, hands-on mentality, and ability to work under pressure to strict deadlines

Qualifications

• Relevant Masters Degree or relevant experience
• Advanced Lead Practitioner / Black Belt certified (or equivalent experience)
• Fluent in English language, additional languages are a plus, esp. a local Indian language

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…