Human Resources Shared Services Manager

Key Responsibilities

• Lead and support a team of HRIS analysts, Talent Development, HR Operations and a team of talent acquisition specialists (working on the Ceridian Dayforce HCM platform).
• Provide leadership and development of the HR Shared Services India team through effective direction, delegation, coaching and performance management to ensure that the team can achieve the required performance standards.
• Oversee daily HR service operations, delegate tasks to appropriate support executive and set clear targets and deadlines.
• Prepare and make presentations to teams involving work processes, procedures and service delivery
• Oversees and manages the planning, organization and implementation of all HR functions and processes within an assigned geographic area
• Provides expert level consultation and support to business unit management and teammates regarding all HR services, policies, procedures, processes, and programs
• Ensures compliance with all employment laws, regulations, and company policies, procedures, and processes
• Assures that the Operations/Centre’s training practices provide equal opportunity to trainees
• Develop, implement and audit processes associated with the onboarding of new employees, including electronic distribution of new hire paperwork, welcome calls, orientation readiness, I-9 administration to ensure a favourable experience for all new employees
• Work closely with the US HR Shared Service Centre manager to document processes and transition routine administrative work to the US HR Service Centre team
• Work with HR and business leadership to understand requirements and drive the offshore team with operational effectiveness, manage productivity, headcount, turnover etc and all other operational metrics – to run and grow a profitable business.
• Responsible for ensuring successful delivery of all daily, weekly, or monthly HR reports, including but not limited to Headcount reports, Attendance reports, Probationary reports, Incentive/Bonus reports, and any other Ad hoc reports as required by business and completed on schedule.

Qualification & Requirements

Education and Experience:

• Bachelor’s/ master’s degree in human resources
• 15+ years of HR service delivery experience, with at least 8 years in the people management role.
• Experience in HCM tools like Ceridian/UKG/Workday preferred
• Experience in recruitment advantage

Required Skills:

• Strong analytic, problem solving, consultancy and written and verbal communication skills.
• Ability to prioritize multiple tasks and deadlines in a fast-paced environment.
• Working knowledge of Ceridian Dayforce.
• Knowledge of requirement gathering techniques, project management, and HRIS systems development methodologies.
• Robust analytical skills; knowledge of configuration, testing and implementation techniques.
• Advanced knowledge of Excel (pivot tables, VLOOKUP and other advanced Excel functions and formulas).
• SQL and XML knowledge is a plus.
• Critical thinker with exceptional ability to model system workflows and processes and identify and resolve gaps.
• Ability to work independently and under minimal supervision.
• Ability to maintain confidentiality information and professional demeanor under pressure.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…