Human Resources Shared Services Manager

Key Responsibilities

HR Strategy, Synergy & Transformation:

• Develop, standardize and implement HR policies, procedures and standards and shared services to create efficiency and productivity across all entities
• Collaborate with senior management and BUs’ leaders to align HR strategies with the group’s business goals
• Support the transformation and optimization of HR services delivery model
• Identify and implement process improvements to enhance operational efficiency and employee experience

HR Operations Excellence and Integration:

• Oversee end-to-end HR operations, including recruitment, L&D, C&B and HR administration, ensuring quality service delivery across all BUs
• Monitor and ensure compliance with labor laws and company policies
• Standardize HR processes across BUs
• Create shared talent pools & implement cross-BU mobility programs
• Facilitate cross-BU mobility programs and integrated performance management systems
• Manage the development and maintenance of HR metrics and KPIs, providing regular HR reports and dashboards

Talent Acquisition & Workforce Planning:

• Oversee recruitment coordination & workforce mobility, ensuring smooth talent flow across BUs
• Standardize recruitment processes and employer branding initiatives
• Collaborate with BU HR teams to forecast hiring needs and resource allocation
• Track recruitment KPIs, optimize cost-per-hire, and improve hiring efficiency
• Support employer branding initiatives

People Development (L&D):

• Oversee the design and delivery of training programs, career development frameworks, and leadership development
• Coordinate cross-BU learning initiatives to build a future-ready workforce
• Maintain and oversee Learning Management Systems (LMS)
• Support employee engagement strategies to enhance workforce retention and productivity

Internal Communication & Culture Development:

• Drive culture and engagement initiatives that foster a positive work environment
• Foster a culture of collaboration across BUs
• Create cross-functional teams and projects
• Develop integrated communication channels
• Build common cultural foundations
• Drive engagement across units
• Support change management and transformation projects
• Guide employer branding and internal communications efforts

Compensation & Benefits (C&B):

• Supervise the design, implementation and administration of salary structures, payroll and benefits programmes to maintain internal equity and market competitiveness
• Ensure accurate and timely compensation processing
• Monitor C&B budget and expenses
• Ensure competitive and equitable compensation practices within the group
• Coordinate with Finance for budgeting and forecasting, as well as to optimize compensation budgeting and cost control

Team Management & Stakeholder Management:

• Lead, mentor and develop the Shared Service team, fostering a collaborative and performance-driven culture
• Manage workload allocation and ensure efficient team performance
• Build strong relationships with BUs leaders
• Manage vendor relationships
• Drive performance improvement
• Act as a key liaison between Group HR and BU HR teams, ensuring smooth alignment of HR initiatives

Qualification & Requirements

Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Master’s degree in HR/ MBA is a plus
• 8 – 12 years of progressive HR experience
• At least 5 years in HR leadership role
• Experience in multi-unit businesses, preferably in retail/ premium services
• Strong experience in HR process optimization, compliance and service delivery
• Background in HR transformation projects is preferred
• Experience with HRIS implementation and HR technology is preferred

Skills & Competencies:

• Strong business acumen, strategic thinking as well as operational leadership
• Deep knowledge of HR best practices and trends
• Strong analytical and problem-solving abilities to interpret HR data, provide insights and make data-driven decisions
• Advanced stakeholder management skills
• Excellent communication and presentation skills
• Team development
• Tech-Savvy: Comfortable working with various platforms and digital tools

Personal Attributes:

• Strong leadership presence
• Proactive & Result-Oriented: Self-driven with a strong sense of ownership
• Collaborative: Team player who values cross-departmental cooperation
• Detail-Oriented: Attention to detail and a commitment to accuracy
• Resilient & Adaptable: Able to manage multiple priorities in a fast-paced, changing environment
• Change agent capabilities
• High level of integrity and ethics
• Ability to influence at all levels

WHO WILL SUCCEED:

• Strong in building bridges between different operations
• A results-oriented and process-oriented professional with strong operational focus
• A detailed-oriented leader who can see big picture
• An effective communicator and relationship builder
• A professional who balances service quality with efficiency
• An experienced HR professional with transformation experience
• Someone who thrives in a fast-paced, changing environment
• An individual who can drive change while maintaining stability
• Can work effectively in a matrix organization

Benefits

WHAT WE CAN OFFER:

• Flexible hybrid working model with a dynamic, young and energetic team
• Flat structure with open communication and direct access to leadership team
• Highly supportive environment focused on learning and growth
• 100% salary during probation
• Social, Heath and Unemployment Insurance starting right form probationary period
• Premium Health Care
• Employee discount program across our brands
• 15 days annual leave + Birthday leave
• Study leave for professional development