Human Resources Operations Manager

Key Responsibilities

• Lead and manage the HR Operations team team to deliver high-quality HR operational support and ensure compliance with local labour laws, company policies, and HR best practices.
• Drive continuous process improvement and automation initiatives across the processes to enhance service delivery.
• End to end onboarding & offboarding process, including:
• Pre-onboarding engagement (connects, BGV, medical tests, statutory compliance)
• Post-onboarding process (connects, Induction, HR policy, functional training)
• Monitoring 30-60-90 days plans for senior joiners and feedback
• Offboarding process (warnings, clearances, letters, exit interviews, termination process execution)
• Manage the complete employee insurance portfolio: Monthly updates, claim monitoring, service levels, premium reconciliation & accounting, renewals negotiations and benchmarking.
• Manage all vendor / contractor payments for HR and device a mechanism to control cost.
• MIS & Analytics: Manage HR data governance and integrity, including:
• Org unit creation and maintenance
• Automated dashboard tracking (HO/Regional)
• Headcount monitoring
• Monitor policy adherence, assess policy gaps, and implement control mechanisms.
• Act as a point of escalation for complex employee queries and issues.
• Collaborate with HR Business Partners and other stakeholders to support business objectives.
• Develop training programs for HR service teams to enhance capabilities and service levels.

Qualification & Requirements

• Bachelor’s degree or Post Graduate Diploma in Business Administration, or related field.
• 10+ years of experience in HR operations, with at least 5-6 years in a team handling role within a shared services environment.
• Strong knowledge of HR processes and HRIS systems.
• Experience with process improvement methodologies is a plus.
• Excellent problem-solving, good communication, and stakeholder management skills and can manage multiple priorities.

Benefits

No information available.