Human Resource Shared Services Director

Key Responsibilities

• The incoming HR Director will play a crucial role in establishing strategic capability within HR that introduces new processes, developing infrastructure, workflows and technology to support the organization.
• Develop and implement shared services strategies, policies and procedures that align with the overall business objectives.
• This is a high-impact role ideal for someone thrives on by building systems, policies, practices, operations and programs. Your main responsibility will be to ensure the HR function runs smoothly by supporting the HR team in developing strong internal operations
• Our culture emphasizes collaboration and accountability. Leaders are expected to be hands-on, lead by example, and adapt as the company scales and matures.
• This role involves implementing actions to enhance systems, practices, and programs while helping HR develop strategic capabilities such as Organizational Effectiveness and Change Management disciplines
• In collaboration with the CHRO, design the annual HR strategy and ensure key deliverables are met, focusing on building a strong service delivery and optimizing key HR foundational operations
• The HR Director will assess, diagnose, and recommend tools and resources that align with business issues or problems. Develop HR KPI disciplines and generate data-driven insights to influence strategic decisions
• Drive and influence people strategy initiatives to enhance organizational maturity in Ways of Working
• Evaluate and develop agile, iterative strategies for implementing strategic project work, opportunities, and recommendations
• Serve as a leader for key deliverables, co-creating frameworks and toolkits around HR capability areas
• Act as the primary point of contact for strategic partnerships, assembling cross-functional teams with HR and business units to achieve objectives; influence and orchestrate resources to achieve desired results
• The HR Director will design the implementation of talent management and workforce planning strategies in partnership with the CHRO.
• Serve as a strategic thought partner and contribute to strategic decisions that will shape the future of HR
• Mentor and guide HR Managers on key initiatives, providing feedback and developmental support
• Demonstrate proven experience working with ambiguity and driving organizational change and transformation while fostering collaboration, transparency, and communication
• Drive process improvements and automation initiatives to increase operational efficiency

Qualification & Requirements

Required Skills / Abilities

• Strong written and verbal communication, including active listening
• Critical thinking
• Strong relationship builder
• Ability to influence
• Strong executive presence / EQ
• Consulting and Contracting Skills
• Strategic mindset
• Resourceful, resilient, flexible, and ability to thrive in ambiguity
• Prioritization
• Capability Builder
• Innovative / Entrepreneurial spirit
• Curiosity / inquiry and diagnosis
• Distinctive data analysis and storytelling skills
• Highly collaborative
• Ability to work in a fast paced environment
• Industry, business, and organizational acumen
• Experience with driving transformative growth and change
• Strong knowledge of talent planning, workforce planning, org design, team effectiveness, change management and employment law.
• Proficient in Microsoft Office Suite software applications including Word, Excel, Power Point, SharePoint, and Teams.

Qualifications

• Bachelor’s Degree is Required with a concentration in Human Resource, Business, or related field
• Master’s Degree in Human Resources or Business is strongly preferred
• Relevant and current HR Certifications (SHRM-SCP, SHRM-CP, SPHR, and or PHR Certification) is preferred
• Demonstrated expertise in building and executing HR plans for rapid growth in turnaround environment
• A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role.
• Strong knowledge of legal and regulatory requirements related to shared services operations
• Minimum of 5 years of experience in shared services operations

Physical & Workplace Requirements:

• Light duty work environment – primarily office-based with minimal physical exertion.
• Ability to sit for extended periods while working on a computer.
• Occasional standing or walking for presentations or facilitation.
• Ability to lift and carry up to 25 lbs occasionally (e.g., training materials, equipment).

Benefits

Our associates are our greatest asset at Home Franchise Concepts. When our associates thrive, our company thrives. We offer comprehensive medical, dental and vision benefits, encouraging healthy living. Below is an overview of what’s offered to our associates.

COMPREHENSIVE HEALTHCARE BENEFITS

• Subsidized Medical Plans to Include Medical, Dental and Vision
• Health Savings Account with Employer Contribution
• Flexible Spending Account

RETIREMENT PLANS

• 401 (K) with Safe Harbor Matching Contributions
•  HFC matches 100% of first 3%, 50% of the next 2%
• 100% vested from the first day
• Access to Free Financial Advisors

TIME OFF & LEAVE

• Flexible Open Time Off Plan
• Hybrid Ways of Working
• Ten Paid Company Holidays
• Paid Time Off to Volunteer

DISABILITY & LIFE INSURANCE

• Company-paid life & AD&D Insurance
• Supplemental & Dependent Plans Available for Election
• Company Paid Long-term Disability
• Short-term Disability

ASSOCIATE DEVELOPMENT & RECOGNITION

• Development Programs and Training Opportunities
• Associate Recognition Programs

ADDITIONAL PERKS

• Associate Assistance Program
• Competitive Pay
• Discounted Toyota Car Purchase Program