HR Shared Services North America Senior Manager

Key Responsibilities

• Leadership and Management: Lead and manage the HR Shared Services team, ensuring high-quality service delivery and excellent customer service.
• HR Operations: Oversee HR operations including Payroll & Benefits Administration, Employee Services, Data Management, Reporting, and Talent Acquisition.
• Process Improvement: Implement HR policies and procedures to improve efficiency and effectiveness. Drive standardization, consolidation, automation, and process improvements.
• Compliance: Ensure compliance with employment laws and regulations across all supported countries.
• Collaboration: Collaborate with HR areas and business leaders to understand their needs and align HR services accordingly.
• Performance Monitoring: Monitor HR metrics and use data to drive continuous improvement. Ensure adherence to standards and SLAs.
• Transformation: Lead the identification, development, and execution of process improvement program initiatives, supporting the global strategic objectives of the Shared Services organization.
• Employee Experience: Improve Employee overall experience with HR services by focusing our support on self-services with proper standards.
• Strategic Outsourcing: Keep and improve the support from our Hub India for back office and transactional activities.
• Technology Integration and Automation: Partner with HRIS to implement HR technology, maintain and enhance current systems.

Qualification & Requirements

You Are Meant For This Job If

• Bachelor/Master in HR related field, or MBA
• or Bachelor/Master in Technical field having HR related post education
• 10+ years of experience
• Knowledge, skills and experience in HR operations, HR Shared Services, project or system implementations and/or change management in complex organizations.
• In depth experience with payroll systems and vendors, ServiceNow, and HRIS systems such as Oracle, SAP and SuccessFactors.
• Experience in managing multicultural and geographically dispersed teams.
• Experience with process review and mapping.
• Experience in implementing HR Shared Services or executing HR merger, acquisition or restructuring processes will be an advantage.
• Availability to work in a Hybrid model (3 times a week in the office) and for travelling to other sites and countries.

Additional Skills

• Outstanding strategic and operating skills
• Outstanding collaboration skills, and ability to work independently and systematically
• Strong team player and able to delegate tasks and enable team-members to perform
• Able to “think outside the box” to influence concepts or solve challenges influencing on “Competent Workforce at all times”.
• Demonstrate excellent negotiation skills/communication to achieve best possible solutions for the Company
• Analytical and Tech savvy mindset.
• Ability to engage and motivate
• Develop teams and employees
• Ability to take profitable decision
• Ability to work with remote Management
• Lead change

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…