HR Shared Services Manager (Global)
Tencent
APAC/Oceania, China, Guangdong, Shenzhen
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Salary
$157,000 - $272,000 Per Year
Rank
Director
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
HR
IT
Reports to
Level
N-1
Travel Max:
0%
Posting Date
05-09-2025
Description
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users.
Key Responsibilities
- Conduct end-to-end process mapping for HR Shared Service Center (SSC) workflows, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
- Monitor the efficiency hr operation processes and Identify bottlenecks, redundancies, and non-value-added activities; design and implement streamlined processes with cross-function alignment and clear SLAs
- Develop dashboards to track process efficiency metrics and report progress to stakeholders. For conducting post-implementation reviews to ensure sustainability of improvements.
- Collaborate with IT and HRIS teams to integrate automation solutions to continuously improve the service level quality and efficiency of SSC services
- Train HRSSC regional teams on Lean tools, root cause analysis and related methodologies.
Qualification & Requirements
- At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in operating an overseas HR Shared Service Center;
- Good at process optimization and continuous improvement, six sigma certificate preferred.
- Professional data analysis and data visualization capabilities, e.g. python, sql, Power BI, tableau etc.
- Project management and influencing abilities – strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.
- Strong HR professional knowledge, familiar with labor laws and regulations are preferred;
- Excellent communication skills, adaptable to cross-cultural and cross-border communication.
- Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Tencent
Industry
Software Development
Revenue
$82.44B
Employees
108,436
Fortune 500 Rank
NA
Global 500 Rank
#147
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