HR Shared Services Manager

Key Responsibilities

This team owns the intake, resolution and escalation of operational work related to employee records and data. We provide centralized administration support for various programs, aligning business needs and regulatory requirements to manage employment data and documents. In this central role, you will manage and drive work across a team of operations specialists, using data-driven insights to shift resourcing strategies as needed and plan our support for large scale projects. Inspiring, supporting and leading a team is key to success in this role.

RESPONSIBILITIES MAY INCLUDE:

• Lead team in resolving issues of varied scope related to employment policies, practices and records
• Maintain the highest regulatory and compliance standards in handling employee records
• Ensure team processes complex data updates on records
• Maintain file storage, including both digital and hard copy
• Responding to time-sensitive requests for employment information from key Apple partners
• Architect innovative and scalable solutions to drive productivity
• Provide career development and mentorship to team of direct reports
• Build and maintain a quality relationship with internal business partners
• Collaborate with internal business partners to identify and resolve potential gaps
• Monitor and constantly strive to improve the efficiency and effectiveness of processes

Qualification & Requirements

Minimum

• People management and experience developing a team
• 10+ years of HR experience supporting multiple countries
• Experience working with enterprise HR systems, Workday strongly preferred
• Experience with ServiceNow or similar systems
• Ability to maintain the highest regulatory and compliance standards in handling employee records

Preferred

• Ability to collaborate and influence key business partners
• Proven success in developing effective strategies in an operational role
• Superior analytical skills and the ability to approach problems flexibly and creatively
• Expertise in effectively balancing workflow between team members, ensuring the needs of various business partners are being met Exceptional problem solving, time management, and organizational skills
• Proven track record of driving process improvements and an insatiable desire to provide outstanding customer service
• Excellent written and verbal communication skills and highly capable of exercising tact, discretion and diplomacy
• The ability to manage the demands of multiple and sometimes conflicting internal customers
• Ability to work independently, execute multiple tasks simultaneously, and cut through ambiguity
• Unrivaled attention to detail and consistent delivery of the highest quality of work
• Skilled at effectively managing and prioritizing escalations or business critical situations
• Degree education in relevant field desirable
• At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Benefits

Discover even more benefits of doing what you love.

Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount – both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.

Note: Apple benefits programs vary by country and are subject to eligibility requirements.