HR Shared Services Manager

Key Responsibilities

HR Shared Services Transaction Execution

• Process routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
• Performs accurate and timely processing of HR transactions in HCM system
• Interacts closely with Payroll and Compensation to ensure proper dataflow and execution.
• Address and resolve complex issues escalated by HR Shared Services associates

Team Performance Management

• Leads delivery and administration of Human Resources policies and procedures with a focus on delivery accuracy.
• Oversees Human Resource Administration for store/regions, D.C.’s and Home Office providing technical guidance to associates on issues
• Analyzes and recommends system/department improvements as required.
• Use key metrics to evaluate the performance of service center associates to identify the need for special training
• Assign and delegate work tasks to service center associates according to effectively address customer demand
• Identify trends, determine root causes and opportunities for improvement.
• Continuously collaborate with direct pod leader & other managers to understand best-practices and create efficiencies across the team
• Work with the HRIS to design and implement solutions for the resolution of technical problems.
• Lead team meetings and give presentations to HR Shared Services leaders

Team Leadership and Development

• Hire, onboard, and train service center associates to deliver high standard customer service for their respective pod
• Trains, develops and counsels H.R. Service Center associates with the goal of creating depth of talent within the department
• Coach service center associates through challenging customer service issues
• Conduct performance reviews, capacity planning, and identify technology improvement opportunities and determine action plans for improved operations.

Complex Case and Issue Management

• Leads Specialists providing deep expertise in solving complex problems
• Manage issues with collective bargaining agreements
• Ensures that the Leave of Absence process is equitable, efficient and compliant with a wide variety of federal and state laws.
• Handles final pay/no pay decisions for all short-term disability claims based on available medical criteria.
• Ensures all non-medical leaves are processed according to Company policy.
• Responsible for legal compliance of FMLA administration
• Other duties as assigned

Qualification & Requirements

• Minimum 4+ years of HR Shared Services or other operational experience
• Mastery of HR process areas/services within the pod supported
• Knowledge of legal and regulatory requirements by region, state, and population groups supported
• Adept at courteously interacting with customers and ensuring their requirements are met
• Strong written and verbal communication and presentation skills
• Excellent interpersonal, problem-solving and leadership skills
• Ability to stay calm in stressful situations and meet SLAs
• Ability to prioritize work based on internal and external deadlines
• Ability to remain flexible and pivot based on business needs
• Understanding of HR workflows design in TJX systems
• Understanding of navigating ServiceNow case and knowledge workflows
• Ability to maintain confidentiality and apply privacy requirements
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance