HR Shared Services Manager

Key Responsibilities

• Provides vision, leadership, planning, project coordination and management for the HR Support Center.
• Provides direction to the team regarding customer service inquires.
• Oversees the daily workflow of the team; ensures tickets are assigned and handled in accordance with established SLAs.
• Ensures knowledge articles are current; develops Tier-0 resources and knowledge articles.
• Manages overall prioritization of work assignments and management of functional team resources and their activities
• Provides communication to the team regarding HR program and regulatory changes.
• Focuses on development of the team; ensures the team has a strong understanding of assigned processes and company policies. Provides constructive and timely feedback.
• Ensures continuity and successful delivery of functional services to users throughout the organization.
• Fosters and maintains positive relationships with HR peers in order to coordinate division of responsibilities and information that will be handled and distributed via the service center.
• Promotes proactive approaches to solve business needs/problems, while also enhancing the understanding and acceptance of the Human Capital Management system’s capabilities.
• Negotiates priorities and support requirements within HR and supporting partners (e.g. CIO office)
• Establishes and maintains procedures and process documentation to ensure all internal customers are assisted appropriately and in a timely manner.
• Consistently reports metrics and data to key stakeholders
• Leverages data to drive changes within HR Support Center team and influence others

Qualification & Requirements

Minimum Qualifications

• Bachelors Degree required in a related field, or related experience in lieu of a degree
• 8+ years’ related experience
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations

Preferred Qualifications

• Progressive HR experience in one or more functional areas. HRIS and Call Center experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Thorough understanding of human resource principles, practices, and procedures
• Experienced in service center management and related technologies
• Excellent time management skills with a proven ability to meet deadlines
• Experienced in designing HR administrative processes and documentation
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to function well in a fast-paced environment
• Proficient with Microsoft Office Suite or related software

Benefits

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.