HR Shared Services Lead

Key Responsibilities

Operational and Administrative Support: 30%

• Support the operational/ administrative process for all personnel actions for employees, temps and interns.
• Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities.
• Provide and analyze data for reporting purposes.
• Assist with annual HR cycles including performance review and open enrollment.
• Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.
• Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.
• Process and promote Airbus Employee Awards

People Operations: 30%

• Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify
• Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets, personnel file creation and other transactions as needed
• Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments
• Verifies candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items
• Facilitates I-9 and e-Verify process; following up on any e-Verify non-confirmation results to comply with government regulations

Employee Experience: 35%

• Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.
• Supporting the positive culture and employee experience at Airbus.
• Support employee engagement, Employee Resource Group, and recognition activities, including service awards.
• Coordinate employment offer activities.
• Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.
• Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.
• Field employee questions on the leave process.
• Other duties as assigned

Qualification & Requirements

Your Boarding Pass:

• Bachelors’ degree in Human Resources Management or equivalent experience
• 5+ years demonstrated practical experience in the field of Human Resources
• Experience dealing with complex conflict situations
• Experience working with IT systems and data
• Experience managing multiple employee requests simultaneously
• Experience working with employees via different communication stream such as chat, in person and phone
• Project Management

Preferred Experience

• Experience with Workday
• Experience with case management, ServiceNow
• Experience working in an international/global environment
• Experience working in Human Resources within the aerospace industry
• Experience working other employee records system such as Dayforce and e-verify

Preferred Licensure/Certifications

• SHRM-CP or PHR certification

Travel

• Up to 20 % Domestic travel

Citizenship

• Authorized to Work in the US

Knowledge, Skills, Demonstrated Capabilities

• Exceptional customer service orientation and demonstrated innovative approach to “Make Things Happen”
• Ability to receive and address feedback
• Excellent communication skills, both oral and written
• Knowledge and understanding of HR reporting and record keeping requirements
• Knowledge and understanding of HR practices and applicable federal/state employment laws/regulations (COBRA, FMLA, FLSA and Workers Compensation)
• Knowledge and understanding of payroll practices and calculations and how to explain them to others
• Ability to multi-task, prioritize effectively, be extremely organized and meet deadlines
• Ability to think ahead, good intuition and passion for the HR profession
• Strategic problem solver and constant learner
• Ability to handle & to adapt to a very diverse stakeholder group
• Welcoming, collaborative approach and strong focus on relationships
• Ability to identify and resolve problems in a timely and efficient manner
• Value-based working ethics
• Experience working as part of a geographically dispersed team preferred

Communication Skills

• Fluent written and spoken English.
• Written, presentation and oral communication, interpersonal and consultative skills, as well as effective result-oriented problem solving skills.
• French, German or Spanish language skills preferred

Required Technical Systems Proficiency

• Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday
• Proficient user of MS office programs (particularly excel)
• Experience with G-suite a plus (smart sheets, Data Studio)
• Dayforce preferred

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.