HR Shared Services Director LATAM Region

Key Responsibilities

• Strategy & Planning: Develop and execute HR Shared Services strategy for LATAM, aligning with corporate goals and ensuring service optimization.
• Operational Oversight: Manage HRSS activities across HR administration, payroll, timekeeping, policy, performance, and learning.
• Process & Systems Management: Adopt global HR processes and systems, design local processes as needed, and drive continuous improvement.
• Policy Framework: Partner with regional HR leadership to maintain and enforce HR policies, ensuring compliance and alignment with emerging trends.
• Team Leadership: Build and develop a high-performing team, foster engagement, and promote a collaborative culture.
• Stakeholder Engagement: Collaborate with HR IT, Employee Relations, Payroll, Total Rewards, and other key partners to deliver initiatives.
• Budget Management: Oversee HRSS budget and manage vendor relationships to ensure cost efficiency and SLA compliance.

Qualification & Requirements

• Strategic Leadership: 7+ years of comprehensive HR experience, including at least 3 years in management leading and developing teams.
• Shared Services Expertise: Experience in HR Shared Services or Service Center environments, including case management and SLA governance.
• Process Optimization: Strong background in continuous improvement methodologies (Lean, Six Sigma) and HR process design.
• Compliance & Policy: Ability to evaluate compliance with standards, laws, and regulations; experience implementing and enforcing HR policies.
• Systems Knowledge: Familiarity with ERP HR technologies (Oracle, SAP) and HRIS applications.
• Communication: Excellent verbal and written communication skills in English (Mandatory); ability to create and deliver presentations and training materials.
• Preferred: Master’s degree, experience in global or complex environments, and exposure to service management principles.

Benefits

No information available.