HR Shared Services Center Director Americas

Key Responsibilities

Strategic Leadership

• Develop and execute the HR Shared Services strategy for the Americas region, ensuring alignment with global HR goals and business priorities.
• Define performance metrics (SLAs, KPIs) to ensure service excellence, compliance, and continuous improvement across all HR processes.
• Identify and drive transformation initiatives that enhance service delivery, reduce complexity, and leverage technology effectively.

Payroll and Compliance Leadership

• Lead end-to-end payroll operations across multiple countries in the Americas, ensuring accuracy, timeliness, and compliance with local tax and labor regulations.
• Collaborate with Finance and external vendors to maintain strong payroll governance and audit readiness.
• Oversee integration of payroll data with HRIS and other business systems to ensure data integrity and reporting consistency.
• Stay current with evolving employment laws and regulatory requirements across all supported countries.

Operational Excellence

• Oversee HR Service Delivery for the Americas, ensuring standardized processes, scalability, and a consistent employee experience.
• Manage key HR systems, driving digitalization and self-service adoption.
• Build and manage vendor relationships, ensuring contractual compliance and operational efficiency.
• Partner with IT and global HR teams to optimize workflows and enable automation (RPA, chatbots, AI-driven analytics).

People Leadership

• Lead and develop a high-performing team of HR operations and payroll professionals across multiple locations in the Americas.
• Foster a culture of accountability, collaboration, and customer focus.
• Build leadership capability within the team, ensuring succession planning and ongoing skills development.
• Manage budgets, resources, and workforce planning for the HR Shared Services organization.

Qualification & Requirements

Education

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field.
• Master’s degree or MBA preferred.

Experience

• 10+ years of HR Shared Services Center leadership experience, with proven success managing multi-country operations in the Americas region.
• Strong background in payroll operations and compliance, including vendor management and process integration.
• Demonstrated experience driving HR transformation, process reengineering, and digital HR solutions in global or matrixed organizations.
• Proven success leading large, diverse teams and managing change across complex environments

Skills and Competencies

• Deep expertise in HR operations, payroll governance, and regional compliance.
• Strategic thinker with a focus on operational excellence and service innovation.
• Strong understanding of HR technology ecosystems.
• Exceptional communication, stakeholder management, and influencing skills.
• Fluent in English; Spanish and/or Portuguese strongly preferred.

Benefits

No information available.