HR Shared Service Leader – NAM Region
Baker Hughes
APAC/Oceania, Malaysia, Kuala Lumpur
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Salary
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
Fully remote
Functions
HR
Reports to
Level
N-1
Travel Max:
0%
Posting Date
11-17-2024
Description
Our Human Resources Team provides a best in class service to our employees and global organisation. We provide support for day to day and operational issues and procedures. Our team partners with the business to proactively provide support throughout the on-boarding process, striving to continuously improve our performance.
You will be responsible for ownership, design, expert support and service delivery for the broad range of HR Shared Services. You will have expertise within a field comprising of different approaches, methodologies, techniques and processes.
Key Responsibilities
As a HR Shared Service Leader, you will be responsible for:
- Leading HR Operations processes for North America (United States, Canada, Trinidad & Tobago and Guyana).
- Ensuring high standards of accuracy and quality are maintained and teams are aligned and relevant skills are in place.
- Developing and managing the ongoing advancement of the team (local and offshore), including good development plans.
- Measuring end-customer satisfaction; develop action plan to mitigate operational risks or resolve escalated issues.
- Driving dynamic performance management in the team through clear expectations, priority setting, frequent touchpoints, and feedback.
- Driving a culture of service excellence within the team; promote “Best in Class” customer service.
Qualification & Requirements
To be successful in this role you will:
- Have a Bachelor from an accredited academic institution in related area.
- Have a minimum of 8 years prior professional work experience on HR Operations/HR Shared Services and implementation of shared services model.
- Be proficient in English, both written and verbally.
- Have good experience in a corporate HR support or client services role.
- Be knowledgeable in statistical design methodology, reliability models, and certified Green Belt.
Benefits
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
Company Profile
Baker Hughes
Industry
Oil and Gas
Revenue
$25.51B
Employees
58,000
Fortune 500 Rank
#185
Global 500 Rank
NA
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