HR Payroll Team Manager (US and Canada Market)
Henkel
APAC/Oceania, Philippines, Makati
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Salary
$120,000 - $140,000 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
HR
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
06-04-2025
Description
As the HR Payroll Team Manager, you will play a pivotal role in ensuring the efficient and accurate delivery of payroll services across North America. This position is essential for driving operational excellence within our payroll team, managing daily operations, and leading process improvements that enhance service quality and support overall business objectives. In this dynamic role, you will not only ensure service continuity and adherence to performance metrics but also focus on developing a high-performing payroll team through recruitment, training, and timely performance evaluations. By tackling these challenges head-on, you will contribute to our mission of operational excellence and employee satisfaction within a supportive and collaborative team environment.
Key Responsibilities
- Oversee daily operations and manage workload of North America Payroll team; Drive project planning, implementation and process transition to operations
- Recruit, interview, hire and train new Payroll team members; Provide constructive and timely performance evaluations and develop the knowledge, abilities and skills of payroll team
- Coordinate payroll team and related business teams in the countries to ensure service delivery in respective business or function areas; Foster and ensure proper and effective communication of the GBS operative team with the related business teams of different countries
- Organize work schedule planning and ensures service continuity ensuring adherence to SLAs / KPIs and quality and speed of services using defined measurements
- Identify process gaps or inefficiencies and improves the existing processes; Clarify non-standard inquiries with respective counterparts; Support and involve team members in different process areas, triggers process alignment and improvements proactively
- Facilitate process delivery within Global Business Solutions (GBS) or detailed elaboration of processes based on the global process frames; Ensure effectiveness, efficiency and engagement of the team and fosters improvements and process optimization initiatives
- Support proper maintenance and functionality of the IT modules related with the responsible operative area, in alignment with IT Acts as de-escalation point and also de-escalates topics according to the respective de-escalation path
Qualification & Requirements
- Bachelor’s Degree in Psychology, Human Resource Management, Business Administration or equivalent
- Minimum of seven (7) years of relevant working experience in handling North America Payroll with extensive knowledge in Payroll Operations, Pre- and Post-Payroll Preparation, Payroll Internal Controls, and Payroll Taxation; Preferably obtained from a multinational company, shared service, or business process outsourcing organization
- Must have at least three (3) years of People Management, Project Management, and Change Management experience
- Proficiency in Payroll Applications is required; Experience in using SAP and Microsoft Office Suite is needed
- Excellent verbal and written English communication skills, strong organizational skills, excellent attention to detail, and the ability to work under pressure
- Amenable to work on night shift schedule (9:00 PM to 6:00 AM) following US holidays, and report on a hybrid work set-up in Ayala Avenue, Makati
Benefits
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
Company Profile
Henkel
Industry
Manufacturing
Revenue
$24.47B
Employees
51,950
Fortune 500 Rank
#162
Global 500 Rank
#469
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