HR Global Operations Lead

Key Responsibilities

• Lead the design, documentation, and continuous improvement of HR support processes (e.g., onboarding, offboarding, employee data management), ensuring scalability, compliance, and alignment with global HR strategy.
• Maintain employee qualification databases, coordinate in-plant training, and deliver sessions or assessments as needed.
• Collaborate with HR Business Partners, CoEs, and HR Technology teams to ensure process alignment and integration.
• Act as a liaison between global and regional HR support teams to promote consistent execution and effective feedback loops.
• Define and monitor KPIs and SLAs for HR support processes in partnership with leadership.
• Analyze data to identify trends, root causes, and opportunities for improvement.
• Support change initiatives by assessing process impacts, updating documentation, and communicating changes to stakeholders.
• Ensure smooth transitions during system upgrades, policy changes, or organizational transformations.
• Ensure HR processes comply with legal, regulatory, and internal policies.
• Proactively identify and mitigate risks related to process execution and data handling.

Qualification & Requirements

Who You Are:

You are someone who collaborates closely with regional HR teams, Centers of Excellence (CoEs), HR Technology, and other key stakeholders to ensure seamless execution of HR processes and help deliver a consistent employee experience across the globe.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Administration, Industrial Relations, or a related field.
• Advanced proficiency in English.
• 7+ years of experience in HR operations, shared services, or process improvement roles, preferably within a global or matrixed organization.
• Strong knowledge of data analysis tools and methodologies, with the ability to extract insights and provide actionable recommendations.
• Deep understanding of HR service delivery models, including tiered support structures and global process governance.
• Proven experience in HR transformation projects, such as system implementations, process redesign, or changes in service delivery models.
• Successful track record leading cross-regional HR initiatives, with awareness of cultural and regional compliance requirements.

Desired Skills and Experience

• Proven ability to lead without formal authority, influence stakeholders, and drive alignment across functions.
• Experience with platforms like SuccessFactors is a plus; strong technical aptitude is sufficient for training on specific systems.
• Familiarity with tools such as Visio, Lucidchart, or ARIS is beneficial; candidates with a strong process mindset and analytical skills can learn these quickly
• Certifications like Lean Six Sigma, PMP, or SHRM are desirable but not required if the candidate has hands-on experience in process improvement or project management.

We’re looking for someone who has:

• Strong process orientation and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Experience working in complex, matrixed, or global environments.
• Ability to lead and influence others without formal authority.
• Customer-focused mindset with adaptability to changing needs.
• Serves as a point of contact for various stakeholders and business units.
• Open to constructive feedback and committed to continuous improvement.

Benefits

We value our employees’ well-being at Steelcase and offer several resources to support their health, work, and personal needs.