HR Director (Shared Services)

Key Responsibilities

HR Operations & Service Delivery

• Oversee the development and enhancement of HR service channels in collaboration with People Operations and Technology teams.
• Lead country-level HR teams across APAC, providing functional direction in payroll, performance management, compensation, succession planning, and HR administration.
• Manage end-to-end HR service delivery in assigned countries, including Philippines, Singapore, and Australia, ensuring timely and efficient execution of all HR processes.

Process Optimization & Transformation

• Identify and implement process improvements within People Services through automation, digitization, and organizational redesign.
• Drive continuous improvement across all HR operational functions to ensure high-quality service standards and cost efficiency.

Governance, Risk & Compliance

• Collaborate with HR Operations and Governance leads to ensure compliance with regulatory and audit requirements.
• Maintain and improve HR risk controls and reporting mechanisms, ensuring timely resolution of issues and incidents.

Strategic HR Leadership

• Serve as a strategic advisor to senior leadership on people-related matters across the region.
• Participate in operational and transformation strategy boards to align HR priorities with broader business objectives.

Talent Acquisition & Workforce Planning

• Oversee recruitment and sourcing strategies to meet business hiring needs across APAC and other countries if needed.
• Support workforce planning and talent pipeline development in alignment with current and future organizational needs.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business, or a related field; advanced degree preferred.
• 10+ years of senior HR leadership experience, ideally covering multi-country scope.
• Experience in a Tech/ Financial Shared Services organization is a huge plus!
• Proven ability to lead HR transformation and implement scalable systems and processes.
• Strong leadership, communication, and stakeholder management capabilities.
• Experience working in matrixed, cross-border organizational environments.

Benefits

No Information Available