HR BSC Operations Manager

Key Responsibilities

Leadership & Management

• Manage day-to-day operations of the HR BSC Operations team, ensuring legal compliance and that service delivery meets agreed-upon standards (SLAs)
• Develop, implement, and monitor operational workflows, ensuring efficiency and scalability
• Identify and resolve bottlenecks or inefficiencies in HR processes
• Oversee resource allocation and workload balancing across teams
• Support in the resolving of complaints following the escalation matrix
• Seeking continuous improvement
• Contribute and participate in optimization of people processes
• Drive strategic HR BSC Operations program initiatives and deliver an excellent employee experience at a fast-growing global capacity
• Ensure best practices for compliance, effectiveness and efficiency

Budget/Financial planning & reporting

• Set and drive HR BSC Operations annual budget and financial planning process
• Follow-up financial performance and cost base reduction opportunities
• Report HR BSC Operations performance

Process Improvement

• Actively participate and implement at local level the Global HR BSC Operations service delivery model
• Work directly with internal stakeholders and third party to successfully implement Global HR BSC Operations service delivery model
• Develop expert communities, best practice sharing, lessons learned and cross training to eliminate single points of failure and increase collaboration between teams
• Identify efficiencies and recommend process improvements to reduce costs and ensure compliance with company policies
• Proactively identify new trends and technologies for possible implementation and make recommendations on replacing or improving existing ineffective systems or processes
• Monitoring of initiatives implementation

HR Digital Solutions

• Oversee the management of employee records and HR systems, ensuring data accuracy, security, and compliance
• Implement automation and process improvements to enhance service delivery and reduce administrative burden

HR Data Management

• Lead the production of accurate and timely HR reports and dashboards for senior leadership
• Analyze operational data to identify trends, measure efficiency, and recommend actionable improvements
• Proactively identify and mitigate risks associated with HR BSC Operations and service delivery

Qualification & Requirements

Education

• University degree in Human Resources, Business Administration or related field

Experience

• Minimum of 8–10 years of HR experience, with at least 5 years in a leadership role in a shared services environment
• Proven track record of managing multiple HR functions in a shared services or center of excellence environment
• Experience in HR systems and data analytics tools

Skills & Competencies

• Leadership: Strong ability to inspire, motivate and develop diverse teams
• Strategic Thinking: Capable of aligning HR strategies with business objectives
• Communication: Excellent interpersonal and communication skills, with the ability to influence at all levels
• Analytical Skills: Proficient in data analysis and interpretation to drive decision-making
• Project Management: Skilled in managing complex projects with multiple stakeholders
• Problem-Solving: Adept at addressing operational challenges with innovative solutions
• Highly organized and managing priorities
• Working in a fast-pace multicultural environment : adaptation & decision making
• Technical Proficiency: Knowledge of HRIS platforms, reporting tools and Google Suite

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…