Head, Shared Service

Key Responsibilities

Talent Acquisition

• Lead the Group’s Talent Acquisition strategy, ensuring efficient, cost-effective hiring aligned with workforce planning needs.
• Standardize and oversee end-to-end recruitment processes, from sourcing to onboarding, leveraging technology and market insights.
• Drive employment branding initiatives to position MAG as an employer of choice.
• Manage vendor and agency relationships to ensure effective external sourcing support.
• Ensure recruitment reporting, metrics, and cost controls are in place to optimize resources.

Shared Services

• Lead employee lifecycle services (e.g., HR records, onboarding/offboarding processes, HR helpdesk) to ensure operational excellence.
• Establish and monitor service level agreements (SLAs) and KPIs for service delivery across BUs.
• Drive process improvements, automation, and digitalization to streamline workflows and reduce manual interventions.
• Ensure compliance with HR policies and audit standards, escalating any deviations or risks.
• Act as escalation point for BU HCBDs regarding operational service issues.

Payroll

• Oversee Group-wide payroll operations, ensuring accuracy, timeliness, and compliance with statutory requirements and company policies.
• Manage payroll systems, interfaces, and integrations with HRIS and Finance.
• Lead vendor management for outsourced payroll providers, ensuring service quality and compliance.
• Continuously improve payroll processes, leveraging automation and data validation to minimize errors.
• Provide payroll insights and reporting to leadership for workforce cost monitoring.

Benefits Services

• Oversee employee benefits administration including health, insurance, allowances, and retirement-related programs.
• Ensure benefits programs are administered fairly, consistently, and in compliance with regulatory requirements.
• Partner with Procurement/Finance to manage benefits vendor contracts and renewals.
• Benchmark benefits programs against industry practices to support competitiveness and retention.
• Provide clear communication and education to employees on benefits policies and entitlements.

Leadership and Governance

• Provide leadership, coaching, and direction to Shared Services teams to ensure high performance and professional growth.
• Ensure consistency and governance across TA, Shared Services Ops, Payroll, and Benefits.
• Report regularly to GCPO on service performance, risks, and improvement initiatives.

Qualification & Requirements

Qualifications & Working Experience

• Human Resource Management or related
• 12 years in Human Resource, with 5-7 years in Management Role

Areas of Experience

• Demonstrated leadership in payroll, benefits, recruitment, and HR operations.

Benefits

No information available.