Head P&O Service Delivery – Large Markets International

Key Responsibilities

• P&O Service Delivery: Lead and manage end-to-end P&O service delivery (Hire to Retire), Benefit Operations, Time and Absence and supports Year end activities across countries. Ensure consistent execution of employee lifecycle transactions (e.g., onboarding, transfers, exits, benefits admin) in alignment with global processes. Drive adherence to service level agreements (SLAs), KPIs, and compliance standards across markets. Act as an escalation point for complex cases or service disruptions, ensuring timely resolution and stakeholder satisfaction.
• Market & Stakeholder Engagement: Build strong relationships with in-country P&O business leaders, and COEs to understand local priorities and translate them into service delivery actions. Balance standardization with local flexibility by tailoring solutions within the global governance framework.
• People, Vendor, and Performance Management: Manage a geographically dispersed team (internal and/or outsourced) ensuring capability, performance, and engagement. Ensure the execution of Internal Controls (as per Sandoz P&O Internal Practice note)
• Continuous Improvement & Transformation: Identify process inefficiencies or pain points and lead improvement initiatives to enhance service quality, reduce manual efforts, and elevate the employee experience. Support global or regional P&O transformation programs, contributing insights from small and cluster market operations. Promote self-service adoption, automation, and digital tools suitable for smaller-scale markets.

Qualification & Requirements

• Bachelor’s degree in HR, Business Administration, or related field; Master’s preferred.
• 8+ years of experience in HR operations or shared services, with exposure to multiple countries or regions.
• Proven ability to manage HR services in low to mid-volume markets with varying degrees of complexity.
• Strong knowledge of global HR systems (e.g., Workday, SAP and service delivery tools (ticketing systems, knowledge bases).
• Experience working with and managing third-party service providers. Excellent interpersonal, stakeholder management, and cross-cultural communication skills.
• Process-minded with a strong orientation toward operational excellence and continuous improvement.

Benefits

Total Rewards & Recognition include:  

• Compensation: Annual base salary, short-term incentive (commonly known as a bonus), and long-term incentive.
• Professional Development: Career enhancement and development, including learning, training and professional recognition opportunities.
• Benefits: Associate benefits and benefits-in-kind are generally non-financial compensation provided to employees in addition to their salaries and other monetary compensation for example Pension, health & welfare plans and parental leave regardless of gender or sexual orientation.
• Work Environment:  Inclusive Culture, leadership, work-life and employee wellbeing benefits, engagement and volunteering opportunities and environmental, social and governance initiatives.
• Recognition: Our global recognition program allows all colleagues to recognize a colleague who has demonstrated behavior in line with our culture and values. The joy of recognition – both for those who give it and those who receive it – motivates and supports collaboration and good relationships. Our program includes congratulatory e-cards and varied awards for spontaneous and timely recognition throughout the year.
• CEO Awards: This year, 2025, Sandoz launched the CEO Awards, recognizing the outstanding contributions and achievements of our incredible teams and individuals who have driven positive change for our business, patients, and communities, while embodying the Sandoz Values and Ethics.  50 global awards in additional to functional and regional awards were awarded with winners receiving Sandoz shares or cash equivalent.