Head of Transformation Office

Key Responsibilities

• Ensure that the enterprise portfolio remains aligned to strategy and contribute to strategic planning – working to shape a balanced, sustainable and achievable portfolio.
• Build best in class reporting and analytics to support the strategy and portfolio execution; provide proactive recommendations to drive enhancements across reporting and analytics.
• To support and continuously improve the use of PPM across Asia (Planview) and support and further develop real time portfolio level reporting (PowerBI).
• Partner effectively with cross functional and virtual teams (IT Delivery Teams, Finance, Strategy, Global, Operations, and Corporate teams) by demonstrating collaboration, adaptability, and influence.
• Provide Executive Committee with information needed to assess and decide which proposals have the highest potential value, impact and strategic alignment; define project priorities, implementation opportunities, challenges and communicate project risks and opportunities.
• Maintain the integrity of the portfolio to ensure project business cases are valid and that sanctioned projects are initiated, prioritized, funded and resourced for success; and providing clear advice to the Executive Committee regarding implications of specific re-prioritization on the delivery profile and do-ability of the portfolio.M
• onitor and control project progress at a business unit level and provide regular reports on portfolio health including time, cost, scope and benefits.

PMO/Project Practices – Support portfolio and project delivery lifecycle (PDLC), governance, processes and reporting.

• Drive the governance practices of Manulife. To manage portfolio and project governance and to comply with group and regional requirements on policy, DoA, risk and audit.
• Actively work with Function Heads, Project Sponsors to mobilize the roadmap as per plan; and maintain reporting on the status of project mobilization against plan.
• High level review of business cases to ensure the inputs are of a consistent and high quality and are aligned with enterprise roadmap and regional strategy.
• Manage the risk, issue and change resolution process, and work with other leaders to take corrective action as needed.
• Ensure mechanisms for benefits realization are prepared and accountable project sponsors are enabled to manage and deliver against plans through subsequent business operation

Portfolio Leadership & People Management – To provide PMO leadership and to manage the performance and development of all members of the PMO team (direct and indirect reports).

• Cultivate a community of committed project professionals that will share and eventually drive development of best practices and continuous improvement.
• Ensure quality of deliverables (projects/programs on time, within scope and on budget) by enforcing controls and coaching/mentoring PMs
• Partner actively with IT Delivery teams to manage resource utilization across projects.
• Build good relationships at senior levels with technology, solutions, distribution, and vendor groups.
• Contribute in delivering company’s objective, key results as well as other AdHoc requests in a timely manner.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Finance, IT or related field required.
• A min. of 12 years of strategy and/or portfolio management experience preferred.
• Expert‐level knowledge of project and change management, methodologies, techniques, processes.
• Understanding of the life insurance industry including key financial metrics is a must.
• Comfortable dealing with ambiguity and challenges in a fast-paced environment
• Organizational and political agility; developed negotiation and influencing skills
• Proficient in Microsoft Office (i.e Project, Excel, Word, Powerpoint) and analytical tools
• Excellent writing, public speaking, and presentation skills. Proven communication skills (oral and written) in English
• Ability to work effectively in a team and collaborate with cross-functional stakeholders.
• Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables.

Benefits

Manulife employees benefit from a comprehensive package including health insurance, paid time off, and opportunities for learning and growth, with a focus on well-being and inclusion.