Head of Transformation & CI

Key Responsibilities

Transformation Programme Leadership

• Lead the end-to-end delivery of the One GBSC transformation programme, including the People Squad and Build Stream pillars
• Own the programme governance framework, including milestones, risk registers, RAID logs, and executive reporting
• Manage interdependencies across workstreams and ensure coherent, joined-up delivery
• Prepare and present programme updates to senior stakeholders including the VP and US-based leadership

Process Excellence and Continuous Improvement

• Drive a structured CI agenda across P2P, O2C, R2R and other finance and accounting towers, utilising Lean, Six Sigma, or equivalent methodologies
• Identify, scope, and prioritise improvement opportunities based on data, stakeholder input, and strategic priorities
• Establish and embed SOP governance across all towers, ensuring documentation standards are consistently maintained and externally shareable
• Define and track key performance indicators to measure process maturity uplift over time

Change Management and Stakeholder Engagement

• Lead change management activity across the GBSC, ensuring transformation initiatives are adopted effectively by operational teams
• Partner with tower heads and Senior Managers to embed new ways of working
• Act as a bridge between the GBSC leadership team and frontline delivery, ensuring clarity of direction and two-way communication
• Support headcount migration and transition planning between geographies where required

Capability and People Development

• Work alongside the People Squad to identify capability gaps and support the design of learning and development interventions
• Contribute to the GBSC’s leadership pipeline by mentoring and developing high-potential staff
• Support the recruitment and onboarding of transformation and CI talent into the team

Governance and Reporting

• Maintain a transformation programme office (TPO) function, producing clear and accurate reporting for internal and external stakeholders
• Ensure all transformation activity is aligned to Zones’ broader Finance and Accounting strategic objectives
• Support business case development for transformation initiatives, including cost-benefit modelling and ROI analysis

Qualification & Requirements

Essential

• Significant experience in a transformation, continuous improvement, or shared services leadership role, ideally within a Finance and Accounting or GBS/BPO environment
• Demonstrable track record of delivering large-scale, multi-workstream change programmes
• Strong process improvement credentials, with working knowledge of Lean, Six Sigma, or equivalent frameworks (Green Belt or above preferred)
• Excellent stakeholder management and communication skills, with the ability to engage credibly at VP and C-suite level
• Experience developing and embedding SOPs, governance frameworks, and performance measurement systems
• Strong analytical and problem-solving capability, with comfort working in ambiguous, fast-moving environments
• Prior experience working in or with a shared services centre environment

Desirable

• Exposure to P2P, O2C, R2R and other finance and accounting process environments
• Experience managing cross-functional or multi-tower programmes
• Formal change management qualification (e.g. Prosci, APMG Change Management)
• Project management certification (e.g. PMP, PRINCE2, MSP)
• Prior experience in a US-headquartered multinational or technology company

Benefits

• A pivotal leadership role at the centre of a high-profile, group-level transformation programme
• Direct access to and sponsorship from the VP Finance and Accounting
• The opportunity to shape and build the transformation function from the ground up
• A collaborative, high-performing culture within a rapidly growing global organisation
• Competitive compensation commensurate with experience