Head of Technology, VCC
Prudential plc
APAC/Oceania, India, Bengaluru
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
07-29-2025
Description
The Head of Technology, VCC will be responsible for overseeing managed services for the end-to-end delivery of technology services and solutions and with site accountability for technology team extensions within the VCC (Value Creation Center). The role ensures alignment with both enterprise technology strategy and the VCC’s service delivery goals. Operating under a matrix reporting model, this role will bridge execution excellence with functional leadership.
Key Responsibilities
- Oversee the successful delivery of technology initiatives (applications, platforms, infrastructure) across shared service operations.
- Design and evolve the tech delivery organization structure to meet current and future business needs
- Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery
- Build forward looking and innovative tech capabilities in VCC to serve the Group
- Responsible to shape VCC tech offering – shape, stack, capabilities and capacity to meet these goals
- Ensure projects are delivered on time, within scope and budget, and aligned with business priorities.
- Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards.
- Define, implement and monitor service level agreements and key performance indicators for tech services
- Establish performance dashboards and regular reviews with business and functional leaders
- Drive issue resolution and continuous improvement initiatives to enhance service quality
- Serve as primary point of contact for tech delivery matters within VCC
- Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations
- Collaborate with the functional tech head to ensure team alignment with broader technology capability needs
- Establish governance structures for reporting, escalations, and decision-making.
- Build team capabilities in line with changing technology trends and functional demands.
- Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC.
- Identify opportunities for process improvements, automation, and innovation within the SSC tech operations.
- Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality.
- Support the development and management of contracted related to technology services, tools and vendors operating within VCC
- Partner with procurement, legal, vendor management teams to ensure effective contract terms and risk mitigation
- Monitor third party/vendor performance against contract and SLA obligations
- Ensure adherence to internal controls, data privacy, and security protocols.
- Proactively manage delivery risks and compliance with technology standards and frameworks.
Qualification & Requirements
- Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
- 12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role.
- Experience in a shared service or matrixed environment is highly preferred.
- Strong understanding of enterprise architecture, software development lifecycle, and service management.
- Strategic thinking and ability to operate at both tactical and strategic levels.
- Proven stakeholder and relationship management skills.
- Excellent leadership, communication, and conflict resolution capabilities.
- Strong delivery governance, planning, and risk management skills.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Prudential plc
Industry
Financial Services
Revenue
$9.37B
Employees
23,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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