Head of Shared Services – Pension Administration

Key Responsibilities

Strategic Leadership:

• Develop and implement the strategy for Shared Services in alignment with the organization’s pension administration objectives.
• Drive continuous improvement initiatives to enhance efficiency, scalability, and service quality.
• Monitor industry trends and technological advancements to innovate service delivery.

Operational Management:

• Deliver high performance of shared service functions, Pension Dashboard, CST team document management, Member Engagement team (multi Channel)
• Establish KPIs and SLAs to ensure consistently high-quality service delivery.
• Lead efforts to automate processes and adopt digital solutions for enhanced efficiency.
• Set-up and integrate a Pension Dashboard team .

Team Management and Development:

• Build, mentor, and lead a high-performing Shared Services team.
• Foster a culture of collaboration, accountability, and professional development.

Stakeholder Engagement:

• Act as the key liaison between Shared Services and key internal and external stakeholders, including clients, trustees, and colleagues.
• Ensure alignment of services with client and customer needs and compliance with regulatory requirements.

Risk and Compliance:

• Identify and mitigate operational risks within shared services.
• Ensure adherence to all relevant regulatory and legal requirements specific to pension administration.

Financial Management:

• Manage the budget for Shared Services operations, ensuring cost efficiency and value creation.
• Analyze financial performance to identify areas of improvement and cost optimization.

Qualification & Requirements

• Proven experience in a senior leadership role within the pension administration or financial services industry.
• Strong understanding of pension schemes, regulatory frameworks, and administration processes.
• Demonstrated ability to lead transformational change within a shared services environment.
• Expertise in process improvement, digital transformation, and data-driven decision-making.
• Exceptional communication and stakeholder management skills.
• Ability to balance strategic vision with operational excellence.

Preferred Qualifications:

• Professional certification in pensions, (e.g., PMI, CIPP, or Pensions Management Institute).
• Familiarity with emerging technologies and their applications in pension administration.

Benefits

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work