Head of Shared Services (Multi Family)

Key Responsibilities

What You’ll Own

• Rebuild & Lead the Shared Services Organization

• Assess the org top to bottom: talent, org design, SLAs, processes.
• Redesign the entire structure for a centralized, high-performance SSC.
• Determine optimal footprint (hub strategy, offshoring, remote vs in-office).

Finance Operations (Top Priority)

• Modernize property & corporate accounting.
• Standardize chart of accounts, close calendar, and owner reporting.
• Overhaul AP/AR workflows; reduce errors and rework.
• Implement a governance model across current and future acquisitions.

IT / Systems / Data Infrastructure

• Map systems across entities; rationalize where possible.
• Establish support, permissions, ticketing, and implementation processes.
• Partner with product/engineering to create the data foundation & integrations.

HR / Payroll / Benefits / People Operations

• Stabilize and standardize payroll across entities.
• Select and implement an HRIS.
• Build a hiring + onboarding engine for on-site roles.
• Ensure compliance and employee lifecycle processes.

Procurement & Vendor Management

• Create preferred vendor programs to reduce costs per unit.
• Stand up centralized purchasing and enforce spend governance.

Integration Leadership

• Build and run the Integration Playbook.
• Lead cross-functional integration efforts for every acquisition.
• Ensure all entities adopt within 3–6 months.

Qualification & Requirements

Must-haves

• 10-20 years leading shared services, central operations, or corporate services in multi-site environments (hospitality, logistics, facilities, retail, or property management)
• Direct experience (re)building an SSC
• Proven ability to manage a large, remote/distributed team and change culture
• Deep familiarity with accounting/AP, even if not a CPA
• Has partnered with engineering/IT to automate workflows
• Comfortable in chaos; thrives in “zero-to-one” and “one-to-many” scaling

Bonus

• Experience with property management accounting (Yardi/Entrata/RealPage)
• History of labor optimization through tech, offshoring, or redesign
• M&A integration experience

You will thrive here if:

• You love fixing broken systems and building new ones from scratch
• You have a bias to action and a hatred of bureaucratic slowness
• You enjoy embedding with frontline teams to understand real workflows
• You’ve managed through messy change and emerged with a stronger org
• You want your work to show up directly in margin, quality, and growth

Benefits

Why our client

• Unprecedented scope: You will own the engine room of a national platform
• Immediate impact: Your rebuild of our SSC shapes the success of our first acquisitions
• Compounding leverage: Every improvement scales across thousands of employees
• Strong partners: Work with founders, operators, and a world-class board/advisors
• Enduring opportunity: We’re backed to build a category-defining platform