Head of Shared Services, APAC

Key Responsibilities

Leadership and Strategy

• Lead APAC HR Shared Services, encompassing employee centers, payroll, benefits, and HR operations support.
• Develop and implement the HR Shared Services strategy aligned with the global HRSS Strategy and APAC HR and business goals.
• Partner with HR Clouds (= Centre of Excellence around a) Talent-Acquisition, b) Talent / Learning & Development, c) Total Rewards and d) HR-Tech), HR Business Partners (HRBP) on various levels (local/regional/global) and business stakeholders to ensure the effective and efficient delivery of HR services.

Team Management and Development

• Manage a diverse team of HR Shared Services professionals, providing coaching, mentoring, and performance management.
• Foster a culture of “Player & Learner”, collaboration, accountability, and continuous improvement within the HR Shared Services team.
• Establish clear KPIs and performance metrics for the HR Shared Services team and ensure consistent delivery against these metrics.

Collaboration and Stakeholder Management

• Collaborate with other HR functions (HRBP, HR Clouds etc.) to ensure seamless service delivery.
• Build strong relationships with key internal stakeholders, including business leaders, finance, IT, and legal departments, to drive effective service delivery and support business objectives.

Process and Technology Optimization

• Oversee the design, implementation, and continuous improvement of HR processes to ensure efficiency, accuracy, and consistency in HR service delivery.
• Evaluate, select, and manage HR technology platforms, including HRIS, payroll systems, benefits administration systems, and self-service portals.
• Detect and evaluate any local / regional needs for HR-Tech – including enhancements of SAP SF-EC, payroll systems, benefits administration systems, self-service portals (ServiceNow as HR Service Delivery system being already on our roadmap). This happens in close collaboration with the Regional HR-Tech Lead for APAC.
• Drive innovation and optimization through technology, and continuous improvement provide and enhance employee experiences.
• Support and regionally (co)-lead any HR Shared Services / HR Tech project as per Regional and/or Global HR strategy and roadmap.

Service Delivery and Quality

• Ensure the timely, accurate, and efficient delivery of HR services, including payroll, Time & Attendance, benefits administration, employee data management, HR policy enforcement, statutory / governmental reporting, internal & external audits and etc.
• Act as the primary escalation point for complex HR service issues and work to resolve them in a timely and customer-focused manner.
• Regularly assess and improve service delivery to meet or exceed internal and external customer expectations.

Compliance and Risk Management

• Ensure that HR shared services operations comply with local, regional, and global regulations, policies, and standards.
• Manage risk by ensuring HR data privacy and security standards are met and that HR operations are compliant with applicable labor laws and regulations.

Qualification & Requirements

• University degree or equivalent in HR, Finance (MBA, Diploma, BA, etc.)
• 8-10 years of work experience across APAC region within the field of payroll and HR Shared Services, preferably in an international matrix environment
• 5+ years of leadership experience
• High proficiency in modern HRSS & payroll/time tech solutions (e.g. SAP SuccessFactors)
• Experienced stakeholder management of senior business and HR leaders
• Experienced and skilled in project management
• Transformation/implementation experience desired
• Demonstrated experience leading and influencing others, including those that are not direct or indirect reports
• Demonstrated financial analysis/modelling and root cause problem solving skills for both complex and simple problems
• Innovative and strategic thinker
• Demonstrated ability to build and maintain strong business partnerships through transparency of thought and humility
• Demonstrated experience managing and developing a performing, effective, and efficient team as well as identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Understand the current high-level technology environment of cloud-based Human Resources and Payroll systems, and third-party provider opportunities
• Experience of working in a multinational and multi-cultural organization across multiple lines of business/divisions while balancing requirements from global to regional or local need
• Ability to collaborate & partner in a complex global environment
• A team player, enthusiastic & curious.
• Business fluent language skills in English and ideally Chinese or other languages of the region are a must.
• The role can be based in several APAC locations with frequent travel around the region as priorities dictate.

Furthermore you:

• You have a well-developed intercultural understanding and are seasoned in building and maintaining productive partnerships across borders and functions.
• As some of your stakeholders are working in different time zones you understand that the best time to meet is not always 9-6.
• And as a true team player you are aware of the potential that lies in a group who share a common will to fight, laugh, win and celebrate as a team.

Benefits

No information available.