Head of Shared Services, APAC
Neumann Kaffee Gruppe
APAC/Oceania, Vietnam, Ho Chi Minh City
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Salary
Rank
SVP
Responsibility
Head of SS/GBS
Scope
Regional
Workplace
100% in office
Functions
Finance
HR
IT
Procurement
Supply Chain
Reports to
Level
N-1
Travel Max:
25%
Posting Date
05-30-2026
Description
The Head of Shared Services, APAC (Vietnam), is a leadership role responsible for leading and scaling a multi-functional Shared Services Division (SSD) in Vietnam, delivering high-quality, cost-effective, and standardized services across APAC. The role is accountable for operations across Finance, Trade Support, IT, HR, Data & Analytics, and other enterprise services, while driving transformation, automation, and continuous improvement.
Key Responsibilities
- Define and execute the APAC Shared Services strategy, together with the regional headquarter in Singapore.
- Lead the shared services division operations in Vietnam from multiple functions.
- Develop service delivery model aligned with global and regional objectives
- Drive centralization, standardization, and cost efficiency across functions
- Partner with the regional headquarter in Singapore to align with the delivery of services across this region.
- Standardize and centralize regional processes
- Lead automation and digital transformation initiatives
- Drive ERP and workflow transformation projects
- Drive digitalisation with the rest of the functions and deliver service quality, efficiency, and cost optimization
- Build high-performance and service-oriented culture
- Ensure compliance with APAC local regulations and global policies
- Manage budget and cost optimization initiatives and track productivity, utilization, and service efficiency metrics.
- Any other tasks assigned by your superiors.
Qualification & Requirements
- Education: Bachelor’s degree (or diploma/certificate)
- At least 10 years in shared services operations, with experience managing APAC operations.
- Shared Services set up or transformation experience preferred.
- Strong ERP exposure will be an advantage.
- Strong problem-solving skills with attention to detail.
- Ability to work collaboratively in a distributed team environment
- Experience in dealing with regional stakeholder management.
- Strong in execution and ability to manage multiple priorities
- Ability to drive organizational transformation
- Adaptability and flexibility
- Willingness to travel (within the region)
Benefits
- International: Working in an international atmosphere in a growing and progressive company
- Benefits: An attractive salary with extra benefits
- Flexibility: Flexible working hours including a mobile work option
Company Profile
Neumann Kaffee Gruppe
Industry
International Trade and Development
Revenue
$2.4B
Employees
3,300
Fortune 500 Rank
NA
Global 500 Rank
NA
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