Head of Shared Services

Key Responsibilities

• Develop and execute the shared services strategy in alignment with business objectives and private equity or investor goals.
• Design and implement the Target Operating Model (TOM) for shared services, including organisational structure, service scope, governance, and delivery locations.
• Lead the transition of services from business units to shared services, including offshore and nearshore deployments.
• Establish and manage operational governance, SLAs, KPIs, and performance management frameworks.
• Drive process standardisation, optimisation, and continuous improvement initiatives.
• Partner with functional leaders across Finance, HR, IT, Procurement, Customer Operations, and other support functions.
• Build, lead, and develop the shared services leadership and management team.
• Own shared services budgets, headcount planning, and cost optimisation initiatives.
• Identify opportunities for automation, digitalisation, and operational efficiency.
• Manage senior stakeholder engagement, including Executive Committee, private equity sponsors, and cross-functional leadership.

Qualification & Requirements

• Proven experience leading a shared services organisation or managing large-scale operational transformations.
• Hands-on experience with offshoring and nearshoring models, including captive and third-party delivery centres.
• Strong understanding of Target Operating Model design, service migration, and transition management.
• Demonstrated ability to drive operational excellence, standardisation, and cost optimisation.
• Excellent leadership and team development skills, with experience managing multi-location teams.
• Strong stakeholder management and communication skills, capable of influencing at executive and board level.
• Experience in private equity-backed, high-growth, or transformation-led environments is highly desirable

Benefits

No information available.