Head of Shared Services

Key Responsibilities

• Strategic Leadership: Develop and implement the shared services strategy in alignment with the organization’s objectives.
• Service Delivery Management: Ensure efficient and effective delivery of HR, Finance, IT, Procurement, and other shared services to internal stakeholders.
• Process Optimization: Identify and implement best practices to streamline processes, enhance productivity, and reduce costs.
• Technology & Automation: Leverage technology and automation to improve service efficiency and accuracy.
• Governance & Compliance: Ensure adherence to regulatory and compliance requirements across all shared service functions.
• Stakeholder Engagement: Collaborate with business leaders to understand their needs and align shared services to support business growth.
• Performance Management: Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and improve service quality.
• Change Management: Drive transformation initiatives and foster a culture of continuous improvement.
• Team Leadership: Lead, mentor, and develop a high-performing shared services team.

Qualification & Requirements

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Finance, HR, or a related field (Master’s preferred).
• 20+ years of experience in shared services or a similar leadership role.
• Strong understanding of finance, HR, IT, procurement, and administrative functions.
• Proven experience in process improvement, automation, and digital transformation.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience in managing budgets and cost-control measures

Key Competencies:

• Strategic Thinking
• Operational Excellence
• Leadership & People Management
• Change & Transformation Management
• Stakeholder Engagement
• Data-Driven Decision Making

Benefits

No Information Available