Head of Shared Services

Key Responsibilities

• Lead and manage the Fund Services team, providing guidance, coaching, and development opportunities
• Develop and implement service delivery strategies to meet client needs and business objectives
• Foster strong relationships with clients, understanding their needs and delivering tailored solutions
• Oversee the delivery of fund administration, accounting, and reporting services
• Ensure high-quality service delivery, meeting SLAs and client expectations
• Collaborate with internal teams, such as Sales, Marketing, and Product Development
• Stay up to date with industry trends, regulatory changes, and best practices
• Manage budgets, resources, and workflows to optimize efficiency and productivity
• Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality, productivity and maximize revenue generating opportunities
• Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivity and responsiveness to customer issues.
• Responsible for co-ordination and flow of information with other business units (interfaces)
• Assist in providing support to various department within the organization pertaining to process improvements
• To understand the requirement of the country documentation and devise guidelines / SOP to the teams to ensure compliance.
• Evaluate, and recommend operational changes to raise both efficiency of service offering to clients and achieve cost effective, profitable service levels in all profit centres.
• Evaluate, implement, and manage all operational systems to ensure they are implemented effectively and utilized correctly on an on-going basis.
• Reviews SLA’s with countries periodically.
• Ensure continued control over all operational functions through regular monitoring, and frequent meetings with all staff and Managers.
• Organize appropriate shifts and manning levels to meet business requirements.

Qualification & Requirements

• 8-10 years of relevant experience in a compliance discipline is required Fund Services, Fund-Administration or Corporate Services are highly regarded.
• Sound knowledge of private equity funds, venture capital funds
• Ability to work well with various business units and internal teammates is crucial.
• Fluency in verbal and written English and Chinese; Mandarin Proficiency is an advantage.
• Strong Training and audit skills
• Good Management Skills to motivate the team to deliver excellent results.
• Able to work under pressure and enjoy working in a fast-paced environment.
• Excellent written and verbal communication skills and excellent interpersonal skills with the ability to interact with people at all levels and work in multi – cultural work environment.
• Strong analytical, interpersonal, and problem – solving skills working within a matrix structure.

Benefits

No information available.