Head of Shared Service Centre – Reporting

Key Responsibilities

Your Journey as the Head of SSC:

• Define and execute the R2R strategy, ensuring it aligns with Lithia UK’s overall financial goals and scales effectively as the business grows
• Introduce smarter, frictionless processes that deliver high-value, efficient service to stakeholders
• Manage the SSC Reporting budget and deliver on financial targets, identifying opportunities to reduce costs and increase value
• Own KPI’s and SLA’s, ensuring high performance and continuous improvement
• Provide leadership and oversight for SSC Reporting operations, building a culture of excellence and continuous improvement
• Collaborate with HR to implement talent development programs that empower your team and align with Lithia UK’s values

Qualification & Requirements

• At least 5 years of experience leading high-performing teams in a Shared Service Centre environment with a focus on driving strategy and operational excellence
• A motivation and positive builder who builds trust, energizes teams and influences beyond their immediate function
• Acts as a true ambassador for the SSC, representing its value and driving alignment across the business
• Skilled at building strong, effective relationships with international stakeholders and can navigate complex environments with ease
• Maintains confidence, composure and focus when faced with high-pressure or fast-paced challenges
• Translates strategies into clear, actionable plans that balance long term goals with immediate operational needs
• Challenges the status quo with creative thinking and fresh ideas to improve processes and drive efficiencies

Benefits

• Salary up to £80,000 with bonus
• Car allowance
• Pension
• Critical illness
• Life assurance
• Family health care
• 25 days holiday (plus bank holidays)
• Exclusive company discounts on used car purchases
• Leasing deals and aftersales service