Head of Shared Service Centre

Key Responsibilities

Tasks And Responsibilities

• Representation of the SSC internally (within the Group) and externally;
• Relationship management with the management of serviced countries;
• Communication to internal and external stakeholders;
• Setup and maintenance of efficient management structures (Managers, Team Leaders, Coordinators);
• Overarching management of services, based on Service Level Agreements (SLA) / ensuring quality requirements agreed in SLAs;
• Execution of the services and processes is carried out in cooperation with global guidelines and terms of the global process owner;
• Responsible for high quality and efficient execution of all process across all business units, in line with the company’s business objectives;
• Responsible for SSC internal support functions such as Human Resources, IT, Controlling;
• Planning and monitoring of SSC budget;
• Compliance and implementation of global accounting methods, procedures and processes, including key technologies;
• Coordination of management activities to ensure data security and risk management within the SSC;
• Responsible for compliance with all legal requirements;
• Further development of the SSC organization and continuous process improvement and harmonization in coordination with process owners;
• Member of all relevant SSC governance boards;
• Support transfer of processes during transition;
• Leadership of and responsibility for SSC Personnel of up to 150 employees including personnel development, performance appraisal as well as succession planning, recruitment planning, decision and control of recruitments;
• Implementation of a distinctive SSC culture and motivation of staff on management and operational level;
• Maintaining a good relationship with other business executives and other stakeholder;
• Relationship management with the senior management of the financial community (local and regional CFOs, controlling).

Leadership

• Lead by example, inspire, empower and motivate the SSC staff;
• Provide coaching/training and direction;
• Promote team work, transparency and communication;
• Anticipate and resolve conflicts by pursuing mutually agreeable solutions;
• Work effectively with people from all backgrounds, promoting inclusion and respect for diversity;
• Build Trust and Partnerships;
• Treat sensitive and/or confidential information appropriately.

Qualification & Requirements

Functional/Technical Skills

• Bachelor or Master degree in Economics, Business or Finance with a focus on accounting or equivalent qualifications;
• Professional working proficiency in English, Portuguese and another European language (German, Italian, French, Spanish and Dutch preferred);
• Strong Leadership, Team Work and People Management skills;
• Excellent Planning and Organisation;
• Persuasiveness and Negotiation skills;
• Effective business writing and professional communication skills;
• Strong analytical skills and experience to think in complex environments and work in global matrix organizations;
• Excellent knowledge of MS Office;
• Excellent technical understanding of the overall accounting process and technical solutions.

Experience

• 10+ years of experience in Finance or SSC management
• 10+ years leadership experience in an accounting environment;
• Project management experience leading large scale projects;

Competencies

• Exceptional Accountability, Integrity and Ethical Values;
• Costumer Focus: internal & external client, excelent service oriented.
• Collaboration: accountability, integrity and ethical values.
• Communication: emotional intelligence; assertiveness; resilience.
• Continuous improvement: flexibility, open mind, change orientation, pragmatic and efficient solution oriented, creativity.
• High work standards: result driven, strategic vision.
• Decision Making.

Benefits

• 401k
• PTO
• Health Insurance
• Sick and Vacation Time
• Other Perks and Benefits…