Head of Quality – Corporate Shared Services
Thales
APAC/Oceania, Australia, New South Wales, Homebush
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Hybrid
Functions
Customer Service
Environmental Health & Safety
IT
Marketing
Real Estate/Facilities
Supply Chain
Reports to
Level
N-2
Travel Max:
0%
Posting Date
04-03-2025
Description
In this pivotal role, you’ll shape our country wide quality initiatives by leading a diverse team to drive Quality Improvement efforts and reduce the Cost of Non-Quality in partnership with Domain Leaders and Process Owners. Additionally, you’ll champion Customer Satisfaction across Thales Australia’s portfolio, serving as the Group QCS Customer Satisfaction Leader.
Key Responsibilities
- Lead Quality Improvement initiatives and reduce the Cost of Non-Quality in collaboration with Domain/Business Unit and Functional Leaders
- Champion Customer Satisfaction across Thales Australia’s portfolio, fulfilling the Group QCS Customer Satisfaction Leader role
- Drive Continuous Improvement of the Management System while maintaining ISO9001 Certification and ensuring effective Change Management
- Enhance the organization’s Quality Capabilities and Continuous Improvement Culture across all business areas
- Improve internal customer experience and elevate senior leadership awareness of QA contributions through a structured engagement framework
Qualification & Requirements
- Strong leadership experience with a customer-centric focus, preferably in complex engineering or industrial settings
- Solid understanding of quality and process improvement principles
- Strategic influencing skills to drive improvements across the organization
- Ability to articulate a vision, mobilize teams, and achieve strategic outcomes
- Dedicated to addressing customer needs and enhancing service quality
- Excellent communication and collaboration skills for effective teamwork
- Numerate and analytical, proficient in Business Intelligence tools (e.g., Power BI, Tableau)
- Bachelor’s degree in Science, Engineering, or equivalent qualifications
- Lean/Process Improvement certification (e.g., Lean Six Sigma Black Belt).
- Preferred qualifications in Data Science or Business Intelligence (e.g., Certified Analytics Professional)
- Preferred qualifications in Change Management (e.g., PROSCI)
Benefits
- Competitive remuneration + Super + Bonus + Medical Insurance
- ThalesFlex – Hybrid work environment
- Recognised leader in reservist employee support
- Veterans Leave
- Fitness Passport Discount – Access to a network of Gyms across AUS
- Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
- Modernised Paid Parental Leave
- Novated Lease options
- Family support through our partnership with Parents at Work
- Personal & professional training development opportunities
- Sonder – Wellbeing & Support Partner
- Access to a network of the best people (A Nobel Prize winner on our staff list!)
- And much more!
Company Profile
Thales
Industry
IT Services and IT Consulting
Revenue
$16.96B
Employees
77,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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