Head of Product – Service Now
Capita
Europe, United Kingdom
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Salary
$88,300 - $101,873 Per Year
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Fully remote
Functions
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
07-11-2025
Description
We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.
Key Responsibilities
- Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and goals.
- Leading and managing the ServiceNow product team, providing guidance, mentorship, and support to ensure high performance and professional growth.
- Overseeing the design, deployment, and management of ServiceNow solutions, ensuring scalability, reliability, and security.
- Collaborating with cross-functional teams to drive ServiceNow adoption and integration across the organization.
- Monitoring and optimize ServiceNow performance, costs, and resource utilization to achieve operational efficiency.
- Stay updated with the latest ServiceNow technologies and trends, and recommend improvements and innovations.
Qualification & Requirements
- Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment.
Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. - Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.
- Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks.
- Track record of driving product strategy and roadmap execution with AI or data-driven product enhancements.
- Experience in productising AI capabilities or building go-to-market strategies around intelligent services.
Benefits
- A competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Company Profile
Capita
Industry
IT Services and IT Consulting
Revenue
$3.9B
Employees
63,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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