Head of People Services & Asia Payroll – GBS

Key Responsibilities

People Leadership

• Coach, mentor, and lead the global HR Operations team.
• Drive a culture of operational excellence and customer-focused service.

HR Operations & HR Lifecycle

• Manage HR lifecycle events including Performance Management, Staff Surveys, and Annual Review cycles.
• Oversee HR communications and maintain the global HR portal and knowledge documentation.
• Provide support for complex HR inquiries.

Payroll Leadership

• Ensure employees are paid accurately and on time for each pay cycle.
• Manage payroll operations across Asia and EMEA in partnership with external vendors.
• Support payroll-related inquiries and ensure compliance.

Process Ownership & Improvements

• Serve as the HR and Payroll Subject Matter Expert for key processes and projects.
• Lead continuous improvement initiatives, including HR system enhancements (e.g., ServiceNow).
• Maintain global HR policies and support change management initiatives across the business.

Knowledge & Document Management

• Build and maintain HR Knowledge Base articles in ServiceNow.
• Manage HR portal content and documentation frameworks.
• Support the establishment of knowledge frameworks for future AI agent integration.

Qualification & Requirements

Technical & Professional Skills

• Strong team leadership with the ability to inspire and develop others.
• Proven capability managing end-to-end tasks and diagnosing customer needs.
• High proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Comfortable engaging with senior executives and providing guidance on HR processes.

Experience & Knowledge

• Experience in HR Operations, HR Shared Services, or Payroll.
• Strong understanding of HR systems, processes, and payroll operations.
• Familiarity with generating HR reports, dashboards, and analysing workforce data is an advantage.
• Working knowledge of Workday and ServiceNow is beneficial.

Qualifications

• Tertiary qualification in Human Resources, Business, or related field (desired but not essential).

Personal Attributes

• High levels of integrity, professionalism, and reliability.
• Strong relationship-building skills and the ability to collaborate at all levels.
• Excellent organisational and time management skills.
• Customer-focused, results-driven, and adaptable to changing business needs.
• Detail-oriented with strong quality standards.
• Passionate about improving culture and driving organisational effectiveness.
• Demonstrates leadership through role modelling and alignment to company values.

Benefits

No information available.